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• Fraudulent ripp off disaster

  662inesl,

  22 thg 6, 2025

  - Đánh giá từ Tripadvisor

  1.00

  With joyful anticipation I had joined "Museums by Candlelight Valletta" which has been promoted to be "more magical than ever", with the possibility to visit 5 sites between 19:00 and 24:00. Well, the name of the event should better have been "Queuing up in Valletta", because obviously, in order to make the maxiumum amount of money, not as many tickets have been sold which would be able to comfortably accomodate the visitors, but as many tickets as possible - regardless of the completely excessive number of visitors! As result, queues of a hundred meters and more formed in front of virtually every sight - not only at an eventual peak time, but during all the 5 hours! Like sheep, people lined up for hours to wait for spending a few minutes in completely overcrowded sights. Is it possible to be more disrespectful, derogatory and ripping off tourists and locals alike? The climax of the arrogance and contempt towards the paying visitors occurred at around 23:40 in front of St. John's Co-Cathedral: there were still around 30 to 50 people who wanted to visit the church. Behind me was a small group of Maltese and Gozitan visitors, who were told by security that they were the last people to be admitted to the church. Instead, security closed the gate at 23:45 just in front of me and told those waiting few people that the church was closed and said: “The Heritage Malta staff have already gone home”! Not only was this a veritable breach of contract, as the visit to the sights was officially agreed in writing on the ticket “until 00:00”, but the incredible ignorance of those responsible on site and the disregard for the people who had paid money and queued for hours speaks volumes about what Heritage Malta thinks of its paying visitors - namely nothing at all! With these experiences, I see this event as nothing else than a fraudulent disaster and I am NOT WILLING to support this kind of unscrupulous rip-off with one single Euro! So, as a matter of principle, I want my money back asap and I will avoid all Heritage Malta events in the future and advise everyone to do the same!!

• A complete rip off.

  263beryln,

  19 thg 5, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We bought a Heritage Pass for EU40 at Fort St Elmo Sunday 18 May 2025. It is very hard to understand this Pass as we were going to visit five sites. The Hotel looked blank when we presented it to our Concierge asking advice how to use it. We went back to St Elmos Fort for advice. They were very hostile. They had sold us a Valetta Combo, which we did not want. We asked for a refund, they were even more hostile and refused our request. A waste of money and a rip off. We are in our eighties and this is a lesson learnt.

• I See Malta Heritage Pass

  Celeste H,

  5 thg 4, 2025

  - Đánh giá từ Tripadvisor

  5.00

  We met tour rep Diane Zammit at our hotel, DB San Antonio. Diane greeted us with a sunny smile and cheerful disposition. She gave us lots of comprehensive information on the various tour options which were available. We appreciated her thoroughness and her attention to detail, as well as her enthusiasm. Her customer service skills were outstanding. We purchased a Heritage Pass, which includes unlimited use of the Hop On Hop Off bus for 6 days from day of activation + admission to at least 20 heritage sites + a 90 minute harbour cruise, starting in Sliema and going to Valletta and some surrounding areas. The Heritage Pass cost 80€ per person, and we felt that it represented excellent value for money. The harbour cruise was the best that we have ever taken and we reckon that the cruise alone was worth at least a minimum of €20 per person. We used the HOHO bus pass every day, and we visited at least 10 Heritage Malta sites, which were included with the Heritage pass, over the course of 6 days. We did both the north and south HOHO bus routes and covered quite a large area of the island. For us, the Heritage Pass was a great way to explore Malta and see lots of historical sites. There are other passes which are available, depending on what you like to explore. The Heritage Pass worked a treat for us and we cannot thank Diane enough for her time in giving us all the information.

• James the ticket inspector.

  Trip444941,

  17 thg 2, 2025

  - Đánh giá từ Tripadvisor

  4.00

  The bus tours were great. We saw much of the island. The only difficulty we had was finding the bus stop if we didn’t get on the bus at the same stop we got off on. On our first day we didn’t know where the bus stopped at Valletta waterfront and got caught in a severe storm which soaked us completely but James the lovely ticket inspector took us to some shelter and stayed with us whilst he sorted out the bus to do an extra loop and pick us up. James was brilliant and we got to know him quite well over the week. We are sorry we couldn’t get to see him on our last day to thank him and perhaps this message could be passed on to him?

• Never again

  lesheik123,

  20 thg 8, 2024

  - Đánh giá từ Tripadvisor

  1.00

  Worst tour bus service I have ever had in all my years of. If you are staying in the north of the island beware. They don't stick to pickups and left us high and dry to get back as driver didn't want to travel as we were the only ones going! tried to complain to rep who said we had to email and got no responce when writing this. only used 1 day of a six day pass as didn't want to get stranded again with children with us in the heat with no shade at the stop by the hotel. This is my forst ever negative review on tripadvisor and hope it's my last. Be warned

• Interesting

  vignemale,

  17 thg 10, 2023

  - Đánh giá từ Tripadvisor

  4.00

  A visit which surprises due to the origin (Neolithic) and the history of these rooms and underground passages. More surprising and undoubtedly inhumane underground work... One regret, it's a little bare, there are no traces of what the life of this hypogeum was like. The visit is done in small groups of 10 people to which must be added a guide who is there to set the pace for the lighting and audio guide. On the audio guide side it's average because we are polluted by that of the guide which he has in his hand with the sound at max. Consider booking a few weeks before the day of the visit.

• Don't buy

  B7346ZCcamillar,

  13 thg 7, 2023

  - Đánh giá từ Tripadvisor

  1.00

  We were told 2 attractions was closed, but it is 5 that you couldn't visit. We were on the north bus to visit St. Pauls catacombs and they didn't let us in on the tickets. So if you buy, save the number to someone that can insure they let you in. The information was poorly. I wouldn't buy.. I would take the regular bus and pay at the door. Non of the best heritage place are included. To hot on the bus and they stop going early.

• Pay as you go!

  Voyager26730835416,

  26 thg 5, 2023

  - Đánh giá từ Tripadvisor

  2.00

  Nothing wrong with the attractions themselves, but you have to really work hard to get your monies worth Just pay as you go, entry fees are cheap So unless there’s some more expensive attractions, you’d have to go to like 20 places in three days which is absolutely nuts. (I have one more day to prove myself wrong) Live and learn, i assumed this would be some kind of saving but it’d need to be a 5 or 7 day pass to be truly worth it Also, tripadvisor asked me for a review and removed it from my wallet after day 1 which caused mild confusion, it was quickly dealt with but not the best site to buy this pass from either

• I See Malta a Rip-off

  AnthonyP2071,

  9 thg 10, 2022

  - Đánh giá từ Tripadvisor

  1.00

  Avoid at all costs. We were sold the three day pass at our Hotel. At the time told it could be used on non consecutive days. This was to include 20 Heritage sites. The bus only goes on two routes which both take up to 6 hours depending on traffic. There is no way you can visit all the sites in three days due to time constraints, lucky if you get 2 stops in one day. The buses are old and uncomfortable and the staff are rude. As we were told we could use the passes on non consecutive days found out you can’t. Ticket person was rude and told us to get off bus or pay extra 50 euro for another day pass. We got off luckily in Valletta and found that the local bus services were better. As they were modern and better seating and they only cost 1.5 euros for a single journey. It cost 60 euro each for the Ipass which is a ripoff, especially as you can get to all destinations quicker and cheaper with the local bus service.

• 3 day Malta pass

  Heljoe,

  29 thg 9, 2022

  - Đánh giá từ Tripadvisor

  5.00

  We had lots of help from the lovely Sandra Fenech to choose the best trips for us. Sandra went out of her way to show us how we could fit in all the trips we wanted to go on and explained which bus/ferries we would need to get. We did the 3 day pass which was really enjoyable. Defiantly recommend booking 😀

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