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Đánh giá

• amazing experience with...

  Zoe C,

  6 thg 6, 2025

  - Đánh giá từ Viator

  5.00

  amazing experience with family, very well taken care of, my son was taken in a heated snow mobile ahead of us

• Okay, but not worth the money.

  Happiness22632166010,

  4 thg 3, 2025

  - Đánh giá từ Tripadvisor

  3.00

  It was cloudy, I think the guide didn't really feel like going out. We were already back after 2 hours. We didn't see any northern lights, although the cloud cover was still breaking and other lights were seen. With more patience or other places we might have seen something, but the guide didn't really bother.

• Unprofessional

  632joyk,

  23 thg 2, 2025

  - Đánh giá từ Tripadvisor

  3.00

  The snowmobiling time was fine. The tour leader seemed to not know how to explain the way the snowmobile operated. She said it wasn't her usual job. Still, we all understood how to drive them successfully. The time spent trying to get a fire going and cook sausages was tiresome. She told us a few myths about the Northern Lights but wasn't an engaging storyteller. Most of the conversation in the Kota was between the leader and the only group who spoke Finnish, I guess. After the tour was over, we had little instruction about what to do with gear, or how to get back to our hotels. She had to call the driver who very impatiently drove us back. We enjoyed the snowmobile driving, but the rest could have been much more professionally done. I would find a better tour company.

• Great experience seeing the lights.

  Companion25833979647,

  12 thg 2, 2025

  - Đánh giá từ Tripadvisor

  5.00

  This was a great tour! Jonathan was our guide and did everything from pick us up, to help us with gear, and then lead our group! We opted to pay extra for single riders since we all wanted our own snowmobile, and the tour was so much fun. We had a smaller group and rode all the way to the airport via to the snowmobile streets. Jonathan is a very personable and knowledgeable tour guide, and is also quite the photographer! Thank you, Jonathan!

  

• Lights Adventure with Exceptional Safety and Care

  Luke G,

  7 thg 1, 2025

  - Đánh giá từ Viator

  4.00

  We had a great time on the Levi Northern Lights by Snowmobile excursion. Unfortunately, we couldn’t complete the full excursion as planned due to the extremely cold weather conditions. I really appreciated the honesty of the team in ensuring our safety—they offered us the option to reschedule or cancel for a full refund. We chose to go ahead with the excursion, and it was a wonderful experience. Our tour guide was fantastic, and the first round of snowmobiling (about 1.5 hours) was exciting and well-organized. We returned for a hot drink, which was much needed after being out in the cold. Although we were offered the chance to go out again, we decided not to because we were too cold by that point. Overall, it was a great experience, and the team handled the weather-related challenges professionally. It would have been perfect if the weather had allowed us to do the full excursion, but that’s out of their control. I’d definitely recommend this tour, especially for their focus on guest safety and comfort!

• Disappointing, safety needs reviewing. We were left behind!

  laurapZ655EL,

  2 thg 1, 2025

  - Đánh giá từ Tripadvisor

  2.00

  Mixed feelings, there were some brief instructions at the start and no opportunities to practice before you set off down quite a steep, narrow track but that was ok and we managed. The tour guides on the first part of the trip were nice and accommodated my son who did not enjoy the trip as much as we thought, due to feeling unsafe on the machine (he's usually a speed demon, but said it was too bumpy as a passenger). That part was good. The problems started when we went back to the cabin for some juice and snacks. We were asked if we wanted to go back out for the remainder of our trip (an hour left to go). My daughter and I decided that we did. We went out onto the snowmobiles and picked one at the back. The two tour guides set off from the front and despite me signaling repeatedly and shouting that my snowmobile had not started, they set off anyway! I did get the machine started after a minute or two and so went off. I expected the group to be waiting at the bottom of the track but they were nowhere to be seen. We decided to set out again over the lake in case they were there (we thought we could see some lights up ahead), but they were not. The situation is now that myself and my 13 year old daughter are out entirely on our own in -26c temperatures at night, with no one having any idea that we were there. It astounds me that neither of the two tour guides had counted how many were in their group before they set off or aware that a member of their party was not with them. This appears to be a serious breach of safety. Anyway, after a few minutes we realised we could not see the group ahead of us and so returned to the base, parking the snowmobile myself (fortunately I remembered the way in the dark). When we went inside, the staff did seem a little surprised we were there and there was an apology of sorts. We were then offered the chance to go out with another group, which we did. I noticed this tour guide counted the group before we left and made sure everyone was ready. This was much better in this respect but still, unfortunately the experience was marred for us by now and we were both pretty shocked. We did see some beautiful aurora on this occasion, which was bonus. However, we were out for maybe 15 minutes maximum this time, so my daughter was a bit disappointed and felt rather short-changed as she loved it and was looking forward to going out again for her full hour. The trip was also a Christmas present from her grandparents which she was really looking forward to, so it's a shame that it ended up this way. Please do review your safety systems, as it should NEVER have been possible for someone to left behind in my opinion and, especially given the price of this trip, has left us feeling disappointed I'm sorry to say.

• One of the worst...

  Marco L,

  28 thg 12, 2024

  - Đánh giá từ Viator

  1.00

  One of the worst organized tours I ever participated The strange experience started a day before the tour, when I got a message in the afternoon stating that I didn't confirm my pickup location, I would have to come to their premises myself, it would be too late to change that now. Ah, and they don't have parking. But no worries, opposite of the road there's public parking for a fee. I replied that my ticket confirmed the pickup location that I selected during booking. No reaction, no apology, nothing. At this point I should have cancelled. Knowing that the chances of seeing the northern lights would be close to zero that night, I still decided to go, as it might be fun to go on a snowmobile tour anyway. We arrived at the given location on time, to find the most pathetic logistics I ever witnessed. Checked in, being directed to a queue with literally 50-60 other people for clothing, a guy started shouting and giving different instructions. First we should sign this and that, and only then queue for clothing. Okay. After getting our clothes, we has to go outside, where the tour guides started an effort to divide the group of 50-60 people into three smaller groups. We have been pushed around and given conflicting instructions for literally 45 minutes, before they seemed to have organised themselves. It was frustrating to witness and be part of this exercise. Afterwards we got an instruction by the tour guide. She seemed annoyed before anything even started and rather bossy than friendly. After the instruction, she distributed us to our snowmobiles, to realise "oh, I forgot to tell you, don't stand up, this is where all the accidents happen". Okay. 5 minutes later: "I forgot to tell you about the hand signals". So she explained something about handsignals, before we were finally ready to leave. The tour as such consisted of 45' driving with 15- 20kmh on a snowmobile track, stopping every 5-10' to regather the group. Also, stopping twice to "check for northern lights", and stopping once to be given a "third of a cup" of hot juice. I wanted to say on the positive note, that safety was perfect. Until 2km before the end of the tour, an irresponsible tour guide of one of the other sub groups passed us with 40kmh, carrying kids-sledges, while we were standing, with literally 20cm distance. He almost ran over our tour guide. They advertise it as "small group, maximum 20 people". In our subgroup, there were 12 snowmobiles. Pathetic. I would give zero stars if I could.

• One of the worst tours I have ever ever participated

  mmayhemm,

  28 thg 12, 2024

  - Đánh giá từ Tripadvisor

  1.00

  One of the worst organized tours I ever participated The strange experience started a day before the tour, when I got a message in the afternoon stating that I didn't confirm my pickup location, I would have to come to their premises myself, it would be too late to change that now. Ah, and they don't have parking.  But no worries, opposite of the road there's public parking for a fee. I replied that my ticket confirmed the pickup location that I selected during booking. No reaction, no apology, nothing. At this point I should have cancelled. Knowing that the chances of seeing the northern lights would be close to zero that night, I still decided to go, as it might be fun to go on a snowmobile tour anyway.  We arrived at the given location on time, to find the most pathetic logistics I ever witnessed. Checked in, being directed to a queue with literally 50-60 other people for clothing, a guy started shouting and giving different instructions. First we should sign this and that, and only then queue for clothing.  Okay. After getting our clothes, we has to go outside, where the tour guides started an effort to divide the group of 50-60 people into three smaller groups. We have been pushed around and given conflicting instructions for literally 45 minutes, before they seemed to have organised themselves. It was frustrating to witness and be part of this exercise.  Afterwards we got an instruction by the tour guide. She seemed annoyed before anything even started and rather bossy than friendly.  After the instruction, she distributed us to our snowmobiles, to realise "oh, I forgot to tell you, don't stand up, this is where all the accidents happen".  Okay.  5 minutes later: "I forgot to tell you about the hand signals".  So she explained something about handsignals, before we were finally ready to leave.  The tour as such consisted of 45' driving with 15- 20kmh on a snowmobile track, stopping every 5-10' to regather the group.    Also, stopping twice to "check for northern lights", and stopping once to be given a "third of a cup" of hot juice.  I wanted to say on the positive note, that safety was perfect. Until 2km before the end of the tour, an irresponsible tour guide of one of the other sub groups passed us with 40kmh, carrying kids-sledges, while we were standing, with literally 20cm distance. He almost ran over our tour guide.  They advertise it as "small group, maximum 20 people".  In our subgroup, there were 12 snowmobiles.  Pathetic. I would give zero stars if I could. 

  

• Please Remodel Your Tour Methods

  rusk501859,

  28 thg 12, 2024

  - Đánh giá từ Viator

  3.00

  I will be as forgiving and constructive as I possibly can… This company needs a SERIOUS reset in terms of the tour schedule because that was a disaster. Husband and I booked a similar tour (snowmobile ride out to teepee for sausage roasting) with a different company the previous night and it went very smooth. This company overbooks giant groups that literally don’t fit in the teepee. First company had an attendent waiting in the teepee with the fire hot and ready for visitors– this company did not and we waited in the cold for 10 minutes as the guide tried to kindle a fire. Then they stuffed as many bodies into the teepee as humanly possible til no one could move while the rest froze in the dark outside. The guides were fine, the facilities were fine, and the cost was fine, but the organization is nonexistent and made the experience quite lame by the end. Sorry.

• Don’t waste your money

  Samu G,

  15 thg 12, 2024

  - Đánh giá từ Viator

  1.00

  Most terribly organised activity I have ever been on. -28 deg C and spent 90% of the time sat around waiting for the guides to get going or for others to catch up. Far too big groups with 25+ people in a group, so if one person is slow or has a problem then the whole group has to wait in the cold. A company that prioritises profit over experience

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