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Cần Quan Tâm

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• Very disappointing

  robert w,

  24 thg 8, 2025

  - Viator

  2.00

  We were very disappointed in this tour! Our 'luxury van" was a standard minivan with tape on the floor. We expected an English speaking driver from Japan. We were sent a driver from a different country who had only lived in Japan for 3 years. He was a nice man, but could not give us much information on Japan or answer our questions. He really did not speak much to us at all. At one point he did ask a few political questions about the US, which was pretty inappropriate. He was a decent driver though. When we got in the van, we asked him if he could stop so we could grab a coffee and something to eat, he said he would stop within 30 minutes. Finally, after we asked again 90 minutes later, he stopped. He did not have water or anything to offer us in the van. We went directly to Mt. Fuji, which was fine, but he did not offer any stops along the way. When we got there, he parked and we took the bus to the top while he waited in the van. When we came down, it was raining, and he had no suggestions on anywhere to go in the rain. He suggested a shrine, we drove there but it was still pouring, so we left. I asked him what other customers do in the rain and he said most just go back to their hotels. When the rain stopped, we did stop at a lake area where he suggested we could get lunch. He told us we had 30 minutes because we had to head back. There were no restaurants open to get food, so we bought cookies. We asked him to stop at a 7-11 on the way back so we could get some food. Overall, we were very disappointed and actually feel we should receive a refund for this trip. I'd like Viator to contact me concerning this trip.

• Such a great day

  Briana T,

  23 thg 8, 2025

  - Viator

  5.00

  We just returned from our day trip out with Shabeer, and we are so glad we went. Shabeer was very knowledgeable about Japan, and the traditions and good spots to go and visit, and was super accommodating to us. It was lovely to have the private van to shuttle us around, as it was super comfy and convenient. We saw so many great things, and somehow managed to beat the crowds which was amazing. We loved getting out of the city and seeing some other versions of Japan, it is really beautiful. We had a great day, got some great pics and memories and were fortunate enough to be able to see Mt Fuji. Shabeer was super kind to drop us at off at another destination we wanted to visit at the end of the day, and we were so grateful! Thanks Shabeer, we really enjoyed our day out with you :)

• Great experience

  Michael s,

  23 thg 8, 2025

  - Viator

  5.00

  The guide was very prompt, was in communication with us all the time. We experienced lots of activity and the guide was informative knowledgeable and kind

• Great experience

  Gernot M,

  20 thg 8, 2025

  - Viator

  5.00

  Wonderful tour! Our driver Usman was very polite and gave us lots of interesting information. Can highly recommend this tour - it‘s a must when you are in Tokyo!

• Mt Fuji Awesomeness

  Deric L,

  20 thg 8, 2025

  - Viator

  5.00

  The Driver Attary was amazing and knowledgeable through out, he guided us and gave us good recommendations of attractions and must do... Highly Recommended...