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• Terrible Agent Service – Avoid Viator for Train Bookings

  Akila M,

  4 thg 10, 2025

  - Viator

  1.00

  I am extremely disappointed with Viator as a booking agent for my Northern Explorer train (Scenic Plus) journey. While the train experience itself was wonderful, Viator failed in their responsibilities as an intermediary. Firstly, I clearly provided my dietary requirements; I am a vegetarian who does not consume eggs or fish. However, the train staff showed me their records, and there was no information passed on from Viator. Thankfully, the staff onboard were kind enough to accommodate me at the last minute, but this was entirely due to their efforts, not Viator’s. Secondly, there was a major change to the journey due to maintenance, the train only ran as far as Hamilton, and we were then transferred to a bus to complete the trip. This is crucial information that Viator should have communicated to me beforehand. Instead, I only found out upon arrival at the station, which was extremely unprofessional and frustrating. The train ride itself was amazing, but Viator, as an agent, failed miserably in both communication and service. I would not recommend booking through them, as they clearly cannot be relied upon to pass on important information or provide proper customer care.

• No one told me where to...

  Eryl S,

  4 thg 9, 2025

  - Viator

  4.00

  No one told me where to pick up the ticket, and the information booth was closed. Had to ask a train manager but luckily she helped. Views and train ride were remarkably beautiful. I recommend booking it through somewhere else.

• A North Island memorable journey

  saul r,

  7 thg 5, 2025

  - Viator

  5.00

  An extraordinary journey that allowed us to view the north island in complete comfort. Very attentive staff, everyone and particularly our conductor, Bruce, provided utmost hospitality and care until the very end. The dining wagon was well stocked at reasonable prices. The toilet for people with disabilities is excellent.

• Great trip! They give you...

  carol m,

  27 thg 3, 2025

  - Viator

  5.00

  Great trip! They give you easy directions at check-in. Train was comfortable and food (for purchase) was good.

• Train journey from Wellington to Auckland

  Stephen F,

  12 thg 3, 2025

  - Viator

  5.00

  What a beautiful way to see the countryside of the North Island. Everyone talks about the scenery on the South Island, but the North Island is just as beautiful. There are two options which I was not made aware of making the booking. There is the scenic tour and the scenic plus. Scenic plus gives you meals and the pleasure of using the dining car. You can still get packaged food and drinks in the scenic tour for $. I saw a lot of people bring their own food. There are restrooms on the train. You have an assigned seat, so you don’t have to plow your way on to the train. Overhead racks are at each seat for your belongings. Be patient when getting your luggage at the end of the journey, it is not very organized. Someone from the train will be out at the station to help you find a ride, Uber is my go to. They did have a few vans that would drop you off at your hotel but would make several stops. If you use a cab, make sure it is the blue dome ones. Apparently there are others that will scam you into a ride. Overall it was a good experience.