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• Worthless long journey

  TravellerPorirua,

  29 thg 11, 2025

  - Đánh giá từ Tripadvisor

  2.00

  The journey was not at all exciting as the weather was bad, cloudy most of the time blocking the views of Ruapehu. The person making the comments would provide info too late that by the time we get up to take photos, the train had passed beautiful sceneries. The Cafe only provided pre-cooked packets of food which are not even properly thawed, but heated so high that the food is overheated and not palatable. We complained but got only a "sorry". The toilets on board were so horrible and stinking which reminded of the trains in the third world countries. They do take a lot of money for the journey but the comforts are very low and poor. Not worth the money we paid for. Will never go on that again.

• Scenic Plus takes a great trip to a new high level!

  TimothyM2189,

  29 thg 11, 2025

  - Đánh giá từ Tripadvisor

  5.00

  This was my fourth trip on the Northern Explorer, but my first going South to North. Whilst I was familiar with the general experience, the different travel direction made a difference, but most importantly, what made a difference was the fact that I used, for the first time, their relatively new Scenic Plus dining experience - which elevated the whole event. You can read on their website about what the Scenic Plus dining experience offers, and there's nothing there, from my perspective, that is untrue. To say my expectations were wildly exceeded, is in no part due to the incredible service offered by the three staff members, unnamed for this review, who provided a consistent high level of service throughout the 12 hours of the journey. Whilst the premium of over $250 for the dining plus experience may on the face of it seem excessive, I've come to realise that certainly for business, it's going to be better for me to take a cheaper flight with Jetstar down to Wellington, in order to afford a Scenic Plus experience coming home, or vice versa. The cost of the two added together, TBH, is about the same as a typical Air New Zealand return airfare. What do you get for the additional all inclusive premium is phenomenal; and I found myself consistently fed and watered from the time the train left the platform of Wellington to driving through the suburbs of southern Auckland ,ready to get off at the Strand. I think what I would've paid for six flat whites during the day in itself goes without saying, and the barista service available in scenic plus is perfectly adequate. There's really nothing negative that I could say about this. To be clear it's a lovely carriage, in fact an exceptionally refurbished or rebuilt carriage, which pays homage to Te Ao Māori in its' design and built and artwork. However, ultimately it is traveling on old rolling stock on very old and narrow gauge railway lines. If you are uncomfortable with bumpy train rides, this will not be for you. Until the train gets well past Hamilton, expect lots of up-and-down motion. That said it's nothing like flying into Wellington, and all adds to the experience. I can't wait to do this trip again, and I think it marks a pivot from my typical fly down to Wellington and back; instead 12 hours with intermittent Wi-Fi ($5 for 2GB) allows you just to look at the changing fauna and flora all around and actually chill out for a bit. I got to listen to almost 7 hours of podcasts which normally would take a week to do! Go for it!

• Birthday gift

  Guide05145517067,

  20 thg 11, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Enjoyed the trip great looking at different countryside. Staff very pleasant and super helpful. Loved the mulled wine

• Poor weather, long journey.

  SilverSea05,

  23 thg 10, 2025

  - Đánh giá từ Tripadvisor

  2.00

  Tedious, 12 hours in rain &wind & had to complete the final 2 hrs by bus due to the weather conditions. Crew pretty much absent throughout journey and not terribly pleasant or helpful. Guess it’s different for Scenic Plus passengers? Food microwaved & expensive. I imagine with fair weather the views would be worth the journey/ price…but perhaps not.

  

• Terrible Agent Service – Avoid Viator for Train Bookings

  Akila M,

  4 thg 10, 2025

  - Đánh giá từ Viator

  1.00

  I am extremely disappointed with Viator as a booking agent for my Northern Explorer train (Scenic Plus) journey. While the train experience itself was wonderful, Viator failed in their responsibilities as an intermediary. Firstly, I clearly provided my dietary requirements; I am a vegetarian who does not consume eggs or fish. However, the train staff showed me their records, and there was no information passed on from Viator. Thankfully, the staff onboard were kind enough to accommodate me at the last minute, but this was entirely due to their efforts, not Viator’s. Secondly, there was a major change to the journey due to maintenance, the train only ran as far as Hamilton, and we were then transferred to a bus to complete the trip. This is crucial information that Viator should have communicated to me beforehand. Instead, I only found out upon arrival at the station, which was extremely unprofessional and frustrating. The train ride itself was amazing, but Viator, as an agent, failed miserably in both communication and service. I would not recommend booking through them, as they clearly cannot be relied upon to pass on important information or provide proper customer care.

• Very disappointed.

  Resort01521017950,

  16 thg 9, 2025

  - Đánh giá từ Tripadvisor

  2.00

  This was a disappointment after my first trip. There was very little help at the Wellington station. As a solo traveller I was seated with another solo traveller despite there being several free rows in the carriage. I was unable to get any help accessing WiFi until I managed a different route myself. Th food was expensive and virtually inedible. I will not be doing this journey again.

• The magical Scenic Plus experience on the Northerner from Wellington to Auckland!

  Happiness08248355228,

  15 thg 9, 2025

  - Đánh giá từ Tripadvisor

  5.00

  From check in to departure, we were treated like royalty. The scenic plus carriage is beautiful, the food is amazing, the temperature remained comfortable, the carriage was quiet from outside noise and the staff members very engaging and professional. The information available on the app is well worth logging into, and the use of free Wi-Fi was perfect to keep track of our travels. The staff members were very engaging, very knowledgeable and very professional. The food selection throughout the journey, was beautifully presented and sourced from areas in NZ that we passed through on our 11 hour journey! The scenic plus experience as well worth the money paid. I suggest you put it on your bucket list!

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

• No one told me where to...

  Eryl S,

  4 thg 9, 2025

  - Đánh giá từ Viator

  4.00

  No one told me where to pick up the ticket, and the information booth was closed. Had to ask a train manager but luckily she helped. Views and train ride were remarkably beautiful. I recommend booking it through somewhere else.

• scenic plus is NO NO

  162jagt,

  19 thg 8, 2025

  - Đánh giá từ Tripadvisor

  1.00

  scenic plus of this train is not worth it. they are serving microwave meals on the name of fine dine.. not worth it all ,,too much over priced ,,, for nothing

• Scenic Plus Experience

  lindabQ575XX,

  31 thg 7, 2025

  - Đánh giá từ Tripadvisor

  4.00

  We traveled scenic plus. The journey was highlighted by the excellent on board service and quality of food and drink. Our host Jaiden gave us an insight into Maori culture, history and customs, this was an added bonus especially how it related to the train carriage we were in. The onboard facilities made our journey very comfortable. The scenery was spectacular and merits the price of the ticket, giving good value for money. The only aggravating factor that we would have preferred not to experience was the unnecessary noise from electronic devices of two fellow passengers who, despite onboard information and intervention from the carriage attendants the noise continued. It resulted in other passengers moving seats. The silent policy should have been enforced but wasn't, this didn't totally spoil our journey. THANK YOU TO THE CARRIAGE CREW WE REALLY APPRECIATED HOW YOU LOOKED AFTER US.

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