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• OUR WORST HOLIDAY EXPERIENCE

  Maite T,,25 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  THE WORST!!!! DO NOT HIRE We stayed 5 days in Rovaniemi wonderful. However, we hired this tour, and it was the worst experience, we were left without the activity. They don't care about their customers, they're punctual. That's how simple we got to the agency 10 minutes before appointment we checked in and waited. As we already knew they were punctual for another previous activity we had done with them, we waited 30 minutes. He calls us a guide to leave and while we wait for the bus we check with him the activity and he tells us that it is another and that the other guide has already left. Nobody helps us, bad service, no money back. My recommendation is do not hire service with them, there are other very good times, excellent service, organized. We took the programs before the trip so we could not change tours.

• Horrible experience

  londoner091,,12 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  Horrible experience, no organisation, no clothes offered as advertised and supposedly included in.price, started late as we were there for 8 .10pm as stated. Left 8.40pm. Begged for blankets as was not given. Breathing in of petrol/ diesel fumes for the trip, extremely bumpy and freezing conditions. Company not interested and is "investigating" ..dont waste your money!

• Horrible experience

  Janine V,,12 thg 12, 2025

  - Đánh giá từ Viator

  1.00

  Breathing in petrol/diesel fumes, started late, no offer of snowsuit gloves etc, lack of organisation, extremely bumpy freezing conditions, begged for blankets as we had not been given. No stopping only once after an hour and then was far too long.. 20 mins . Children and older people suffering ..horrible experience and not enjoyable.

• Extraordinary experience..

  larawessel,,3 thg 3, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Super top!! Fantastic experience. Friendly and competent staff, our guide (we don't remember the name..we only know that she is the brother they came from Argentina) was really fantastic! It allowed us to carry out an experience to say the least. Breathtaking!! Super recommended!!

• Jack was awesome & the tour was amazing!

  Jonella T,,9 thg 1, 2025

  - Đánh giá từ Viator

  5.00

  Amazing! 100% would go again! We unfortunately had a mix up with information- we booked with the understanding we would have hotel pick up, this was not the case. We ended up having to find our own way to the tour location as we were unable to get the office in time. You have to arrive at the office 45mins ahead - worth keeping in mind when you book. We saw the Northern lights before we had even left on the sledge tour which was cool! If you think you have enough layers on, you don't. Add more. They provide blankets on the sledge, but it is freezing out there. We definitely weren't prepared and our kids were quite upset at the end - no fault to the tour operators, 100% our fault and a lack of forward planning time when we realised we were going to have uber to the tour location. Side note to this - please don't take it out on the tour guides if you choose to take your children and they are cold. It's our responsibility as parents to make sure our kids have enough clothing, socks, etc. to keep them warm out there. Jack was one of the sledge "drivers" & ended up dropping us home. He was lovely and chatted to us the whole way back - including joking with the kids. We would go again! It was an incredible experience.

• Mixed feelings. Not for everybody.

  Deborah M,,4 thg 1, 2025

  - Đánh giá từ Viator

  3.00

  I really wanted this to be a wonderful experience but the extreme cold and lack of any appearance of the northern lights was a disappointment (although nobody’s fault of course). The organisation and efficiency of all concerned was excellent but The very bumpy ride was most uncomfortable and I found it overlong driving fast through miles of forest. Wearing a helmet is obviously advisable but was uncomfortable and the visor makes the vision poor. However I am older and think it was not suitable for me. There were plenty of younger participants enjoying it. I think this should be flagged up in the description. Getting in and out of the sleigh needed more flexibility that I have as they are low. Also the overalls supplied don’t fit well if you are short or unusual shape. I had no problem with it myself but there were a few who had problems finding something to fit. Lastly, since it was very cloudy, I think the ride could have been shortened since it was -25degrees.

• TO AVOID

  Mooly68,,20 thg 3, 2024

  - Đánh giá từ Tripadvisor

  2.00

  There were 6 of us in the same sled pulled by a snowmobile. At first it's funny, then it's a pain in the ass. Unfortunately we did not see the Northern Lights but nature decides. On the other hand, the guide left us barely 10 minutes on a large lake, telling us that we would change places immediately to try to see further. The scam! We returned to the starting point and that's it. €69 to break your back and stay 10 minutes on a lake is a pure and simple scam. In addition, the guides take us by shuttle and bring us back, ok that's nice, but without an explanation of the phenomenon, without a word, nothing. Apparently this is their way of being in Finland!!

• Good Job!

  Lea H,,12 thg 2, 2024

  - Đánh giá từ Viator

  5.00

  Even though we were not lucky enough to see the nothern lights, the tour was awesome. It was a Great expirience. The best Part was defenitly our tour Guide Alex who was very funny, nice, caring and gave us Lots of Information on the nothern lights. We would 100% recommend this tour!

• Rip off

  AshleyM L,,19 thg 6, 2023

  - Đánh giá từ Viator

  1.00

  This was the worst tour I've ever been on. First of all, if it is cloudy don't go on this tour. They will take you out anyway just to make money, knowing that you won't be able to see the northern lights. They tell you of maybe we will see them. You won't. It was super cold. I couldn't even move or even get out of the sledge when we got to the tundra. Waste of money and was torturing cold.

• Sleigh ride under the Northern Lights

  ariannaa999,,10 thg 2, 2023

  - Đánh giá từ Tripadvisor

  5.00

  Thanks to myriam who was a super nice and very helpful guide. We did the sleigh ride under the northern lights and a great barbecue in the snow .. We felt at home.

  
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