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Cần Quan Tâm

Đánh giá

• Well Organized Affordable Bus Tour

  Jason D,

  10 thg 10, 2025

  - Viator

  5.00

  Julian was an amazing driver and took us to great spots to see the northern lights. We got hot chocolate and maple cookies to warm us up.

• Amazing Customer Service

  Karina Y,

  23 thg 9, 2025

  - Viator

  5.00

  Isaac was very hospitable and care for all the visitors. The bus driver was very accommodating. We were awe in seeing the beautiful Aurora and the picture taken sessions were quite relaxing.

• Please avoid this tour

  Tania A,

  1 thg 9, 2025

  - Viator

  1.00

  Looking back, it was probably my mistake to give this company a second chance after such a disastrous first night. Unfortunately, the experience only got worse. The operator told me they would arrive before 10:25 PM. I was outside waiting, but because of the cold and heavy smoke, I stepped inside briefly for a glass of water when the time had already passed. At 10:26 PM, I suddenly received a message that they were outside, immediately followed by another one saying they couldn’t wait any longer. I rushed out within seconds, only to see the bus leaving. I called and emailed right away, begging them to come back, but the operator didn’t respond until 10:31 PM, saying it was “too far” to return. In the end, I paid for a service I never received, and the operator showed zero willingness to solve the issue. This was one of the most disappointing travel experiences I’ve ever had. I regret trusting them again after the first failure. For future travelers: don’t make the same mistake I did — avoid this tour.

• -1000 in costumer service

  Tania A,

  1 thg 9, 2025

  - Viator

  1.00

  I have booked tours all over the world through Viator, TripAdvisor and similar platforms, and I have never had an experience as unprofessional as this one. For my first tour on April 29, I provided all of my accommodation details during the booking, since pick-up from the hotel was included. However, it seems the operator never received this information. He contacted me asking where I was staying, and I promptly replied. After that, I never heard back. From 5:00 PM until the 10:00 PM tour start, I tried calling and messaging repeatedly with no answer. I even contacted Viator’s Help Center because I was left completely in the dark. In the end, only after my partner called the operator’s phone multiple times did we finally get a response. He told us to wait at 10:50 PM — but he didn’t arrive until 11:10 PM, leaving me waiting 20 minutes outside in the freezing cold. Although I eventually joined the tour, I had already booked another one out of fear I would miss out, and I had to reschedule that tour at my own cost. This level of communication failure is unacceptable, and no traveler should go through this kind of stress.

• Best Northern Lights Experiences

  Anonymous,

  30 thg 8, 2025

  - Viator

  5.00

  Both guides are very kind and friendly. They will take you to the best conditions according to the weather of the day and the occurrence of the Northern Lights. We went on your northern lights tour last night and had an amazing time thanks to Arctic Range Adventure... The caveat is that unlike other tours, the bus doesn't pick you up in the lobby, and if you don't wait in front of the hotel, the bus leaves without an announcement.