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• Worst purchase ever.

  Sonia W,29 thg 3, 2026

  - Đánh giá từ Viator

  5.00

  Horrible. No cruise or buses were ever running the day we bought our tickets. My family and I waited at each destination for over 2 hours only to find out after I called numerous times to find out after the fact that no cruise or buses were running. I called the company Viator where I purchased my tickets and they said they needed to verify what I was saying is true before I could get a refund. Not accepting the fact that after waiting for hours at each destination and the fact that it was really cold, I contacted Viator to let them know I was there with my family at both events were a NO show. I would never recommend NYC statue of Liberty and bus tours to anyone.

• Scam

  Catherine M,28 thg 3, 2026

  - Đánh giá từ Viator

  1.00

  The free boat tour is a scam. 40 people turned up at Pier 36 to no boat, no people, nothing. We waited for 2 hours along with everyone else way past the supposed start time of the tour. Then left - wasted time. The instructions were useless. I will not be using this company ever again.

• False advertising

  Meko W,10 thg 3, 2026

  - Đánh giá từ Viator

  3.00

  The experience was nice. However, it was very misleading the ferry is not apart of the bus tour. You will have to schedule it at a later time. Which can be difficult if it doesn't fit into your travel plans. I was unable to do the ferry. So I lost 1/2 of the "advertised" experience. Tried to call. No refund.

• THE WORST TOUR BUS EVER!

  832haminl,10 thg 2, 2026

  - Đánh giá từ Tripadvisor

  1.00

  WORST EVER TOUR BUS COMPANY, ABSOLUTR RIP OFF! (READ TO UNDERSTAND MORE) This is the scandalous company. I bought tickets from the vendor in Time Square. The next day, I have really hard time catching the bus! They gave me the tour map with the bar code to download the app. I didnt even work! IT NEVER WORKS. I can't call them, I cant track where they are either. But luckily, I found while I was walking on the street, the bus driver guided me where the bus stop was. So I've decided to wait in front of the actual bus stop and it took me almost 30 minutes to wait for them to arrive. Upon entering the bus, I was SHOCKED TO SEE HOW DRITY AND POORLY MAINTAINED THE BUS IS! The driver is terrible. The bus is so shaky to the point ONE OLD LADY FALLEN OFF HER SEAT, hurting her back. Even myself, I almost fell as well. This is absolutely unacceptable! Then when I arrived for the boat, they said the boat is mechanically broken down. That is the second discomfort. Hence, I have asked for a refund. They posed me with an extremely rude attitude, refused to give me a refund. They were showing aggressive attitude as well, swearing off at the passenger (using profanities) Worst ever company. Avoid at all cost.

  

• No clear directions

  Tracy L,20 thg 1, 2026

  - Đánh giá từ Tripadvisor

  1.00

  Could not find the bus. Directions were not clear. Ended up paying again for another night lights tour with another company. Would not recommend

• It was windy, the...

  Gerolyn M,12 thg 1, 2026

  - Đánh giá từ Viator

  2.00

  It was windy, the location wasn’t clear. The bus bathroom door or back door was broken and kept opening and closing. The recording was talking to fast at one time we missed the part where they told us to look for the statue of liberty. The guys outside was helpful but there was mush they could do about the rain showers and wind.

• Couldn’t find bus

  JMLII,8 thg 1, 2026

  - Đánh giá từ Tripadvisor

  1.00

  Could not find the bus. No address was provided as to where to meet the bus. Missed out on the tour and had to book a tour with another bus company

• Off and on Bus Tour

  Semhar T,22 thg 12, 2025

  - Đánh giá từ Viator

  5.00

  Off and On Bus provided a smooth and reliable experience. The drivers and tour guide Sain were professional, patient, and very helpful during boarding and drop-off. The vehicle was clean and comfortable, and everything ran on time. I appreciated the care and attention given to passengers, which made the trip stress-free. I would definitely recommend Off and On Bus for safe and dependable transportation.

• Cold but beautiful

  Eric S,17 thg 12, 2025

  - Đánh giá từ Tripadvisor

  4.00

  Touring New York will always be a nice event. So much to see. This bus tour is no different, but it has its quirks. First off, we got snow the day before, and the company didn’t do anything about that on the top deck. Everything was covered with snow, and it was cold. So the only seats you could sit in, and there was only a few, were the ones that someone else had cleaned off or sat in and melted away the ice and snow. Also, the sound system had many problems so no one was quite sure if what we were seeing was really what was being described. Being at night, it was freezing, even inside the bus, and the employees didn’t really care or doing anything about it. No heater, blankets, etc…but I understand that the weather is not their fault, and on a nice night it would be a much more pleasant experience.

  

  

  

• Catastrophic

  rafaelkF3289XQ,7 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  The absolute catastrophe bus still doesn't come after 1.5 hours of waiting. Costs were not refunded despite cancellation!!! Don't touch that crap!

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