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• Bad Sorrento/Pompeii tour experience - Poor customer service.

  Frank B,

  16 thg 9, 2025

  - Viator

  1.00

  Putting a trip to two beautiful places in a short period of time is as insane as going through a fast food drive-through you have a Michelin star dinner experience. Be aware that the trip to Sorrento portion of this experience is nothing more than a quick pass-through. we were late arriving into Sorrento and instead of allowing us the two hours mentioned in the brochure we basically got off the bus, walked 5-8 minutes to the center of town, which meant walking back those same 5-8 minutes in a very short 71 minutes of time we're supposed to see this beautiful city, grab a lunch, do a little shopping and return to the bus.. In my opinion, it would be better for you to take the train from Rome to Sorrento, a quick trip, and use a tour book to maneuver around Sorrento. This was my first experience with Viator Tours. I went on the recommendation of several friends who travel the world and have had seemingly great experiences. I did not and it will be my last with them. When I questioned the guide about the "rushed experience" in Sorrento the tour guide used the excuse of unknown circumstances, including heavy traffic as an excuse literally making it my problem and not theirs to deal with. The exact same thing happened at the end of the Pompeii experience, making the experience once again feel rushed. The actual Pompeii tour experience was a beautiful tour of the Pompeii ruins so I probably should have given this to a two star rating. After spending nearly 2 hours, trying to contact someone from the tour company and finally reaching a person, I requested a partial refund for the Sorrento part of the trip. In the end, I was refunded 10% of what I paid so apparently the people on the other end of the phone did not understand or did not care about how horrible that half of the trip was. I feel badly for the other tourists on this tour who are all talking about the same thing yet I'm sure that none of them took the time to their opinions outside of their circle of family and friends. The entire experience was negative and very rushed, and disappointedly I would not use this company again. If you are looking for kind, caring customer service, you probably should look elsewhere. And, by the way, that free limoncello experience was nothing more than a hoax. In fact, during the few minutes I spend in Sorrento, I enjoyed a limoncello tasting with proprietor, who told beautiful stories of her family business making a trip somewhat worth it.

• Long excursion for short experience

  Joshua F,

  26 thg 7, 2025

  - Viator

  3.00

  Bus ride had two unnecessary sales stops that made travel time longer than it should have been. Things were pointed out but not explained. Bad restaurant recommendation in Sorrento. Too short a stay in Sorrento. Would rather skip the two sales stops and have more time there. Pompeii was amazing and we had ample time. Would have been nice to have a map with basic information about the site. Also would’ve liked to have gone to Pompeii first since it was a lot hotter later in the day than Sorrento and very little shade.

• Thinking of Pompeii's Last Days

  Satoko K,

  7 thg 6, 2025

  - Viator

  4.00

  It was one of the places I wanted to visit at least once. Each piece, including the restored townscape and the decoration of the remaining houses, made us imagine what the people who lived in Pompeii thought of their end. It's good to see a movie titled "The Last Day of Pompeii" and then visit it to get your imagination going.

• 100% Recommend!

  Gabriela V,

  6 thg 6, 2025

  - Viator

  5.00

  We had a wonderful day trip with Carrina Tours. Marcelo, Bruno and Iliana were excellent tour guides who are very knowledgeable about Sorrento and Pompeii and general Italian history. We learned a lot and some of it was very eye opening. The bus itself was very comfortable and VERY punctual. We would recommend this experience to anyone looking to explore Rome, Pompeii and the Italian coast. Such a beautiful experience!

• So disappointed

  Suzanne M,

  11 thg 5, 2025

  - Viator

  1.00

  The tour operator did not give clear meeting place information and we ended up missing the bus Extremely unhappy