1. Booking Your Heathrow Transfer Customers begin by selecting their pickup location anywhere in London (zone 1 & 2) Pickup date and time Heathrow terminal Number of passengers and luggage Child seat requirements (infant, child, or booster) Preferred vehicle type Once confirmed, the customer receives an instant booking email showing their fixed price, vehicle details, and transfer instructions. 2. Driver Assignment & Preparation A professional Mason & Green driver is assigned to the booking and prepares well in advance by: Checking the customer's location and access points Planning the best route to Heathrow using live traffic data Ensuring the vehicle is clean, comfortable, and climate-controlled Installing any child seats required Stocking complimentary bottled water Our drivers always aim to arrive 10–15 minutes early at the pickup address. 3. Pre-Pickup Communication Before departure, the customer may receive: Driver name Vehicle details and registration A message confirming that the driver has arrived or is en route This helps ensure an efficient and reassuring start to the journey. 4. Professional Pickup in London At the scheduled time, the driver arrives and positions the vehicle safely and conveniently. The driver greets the customer professionally and provides assistance with luggage. Every passenger is welcomed aboard a clean, spacious vehicle designed for comfort—especially helpful for early morning or long-haul flights. 5. Smooth, Stress-Free Drive to Heathrow Once the journey begins, your Mason & Green driver: Selects the most efficient route using real-time traffic updates Maintains a safe, smooth driving style Offers a calm environment, whether the passenger prefers conversation or a quiet ride Monitors estimated arrival time for the relevant Heathrow terminal Passengers can relax, enjoy complimentary bottled water, and prepare for their flight. 6. Terminal Drop-Off Upon arrival at Heathrow Airport: The driver navigates to the correct terminal drop-off area Stops at the closest safe point to the departure doors Assists with unloading luggage Ensures the passenger knows exactly where to enter the terminal If passengers require extra help—such as escorting elderly travellers to the entrance—the driver provides it with care.