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• You are just a number

  TecDiveNomad,

  25 thg 4, 2022

  - Đánh giá từ Tripadvisor

  1.00

  My previous attempt to share this review has been deleted by Tripadvisor and I have been advised to re-submit after making edits to comply with Tripadvisor's "policy about Promotional or Commercial Content". I have read the policy and do not see how my original post may have violated it. My review does not promote any of my products or services. The website link included in my review is managed by the European Commission to provide information to travellers about Covid-related travel restrictions and requirements in the European Union countries and as such is most relevant and helpful to travellers and not at all promotional in nature, and as such it is allowed by the policy. The post does not include advertisements, solicitations, or website links with referrer tags or affiliate codes. In other words, the original text fully complies with Tripadvisor's Promotional or Commercial Content policy and has been removed by Tripadvisor without just cause and, having no viable option to communicate with Tripadvisor about this issue, I am re-posting the original text of my review again, prepended with this explanatory paragraph for the benefit of Tripadvisor staff. We have booked and paid $650 on April 18 for this private, full-day, free-cancellation tour scheduled for April 23. We were traveling to Malta on April 22, departing from Croatia in the afternoon, with transfer through Germany. We have a valid EU Digital Covid Vaccine certificate, having been fully vaccinated with the single-dose Janssen vaccine approved by the European Union. We have checked reopen.europa.eu for Covid travel restrictions and have confirmed that both Germany and Malta allow entry to travellers who have been vaccinated with EU approved vaccines. To our knowledge, we have done everything that could reasonably be expected to prepare for our trip and we were happily on our way. Unfortunately, we were informed at the airport that Germany now, and as of recently, requires the Janssen vaccine to be supplemented with a booster, or a single shot of another vaccine, and so we were denied boarding. I have contacted the tour operator to advise them of the fact that we are unable to arrive, requesting a refund or rescheduling of the tour for a later date. This was in the late afternoon on April 22. The operator replied the following day (the day of the tour) and told us that she will get back to us on Monday (April 25). On April 25, we have received a follow-up reply from her advising us that she cannot issue a refund "because of the policy of Viator and the expenses for the guide and the transport. This services were organized and pre paid in advance." Let's put this in perspective. The tour was booked during off-season. The tour involves a private guide driving us around Malta in a private vehicle. NO COSTS HAVE BEEN INCURRED. The tour allows free cancellation with at least 24 hours notice. So, technically, yes, the tour operator did not need to refund the money, or offer to reschedule, because we were a few hours late cancelling the booking and so I commend My Maltese Guide for securing such a well-earned profit. Well done!

• Unforgettable experience

  Raffaele Z,

  28 thg 8, 2020

  - Đánh giá từ Tripadvisor

  5.00

  We enjoyed this wonderful experience for three days and we must admit that it was extraordinary. Our guide Silvana and our driver Nigel were more than perfect. Service and a luxury 5 star car, both always ready to do Service, great patience and super professional. They have always been very careful to protect us from the virus, always wearing their masks. We were given a detailed tour of all the islands of the archipelago of Malta with Silvana who is such a solar person and full of life, but above all a great knowledge of everything concerning his islands. There we were more than fine and we highly recommend it if you have to travel to Malta..don't hesitate to contact them, you will not be disappointed. We will have a wonderful memory of it.

• Beautiful Malta

  2ollys,

  23 thg 7, 2019

  - Đánh giá từ Tripadvisor

  5.00

  We booked a full day Malta Loop tour. Malta is a stunning country. It was the second time we have been there and we still fell like we only scratched the surface. Our guide Sylvia was amazing. Her knowledge was endless and her enthusiasm for her job was great. I would highly recommend booking a tour with My Maltese Tour Guide.

• Tour of Malta with the enigmatic Nick!

  Suzie D,

  16 thg 7, 2019

  - Đánh giá từ Tripadvisor

  5.00

  We used this company to do 2 tours - walking tour of Valletta and a full day Malta tour. Both were excellent and planning and booking with Stephen - the owner - was like dealing with a friend. Our day with our guide Nick was particularly informative, entertaining and a wonderful day well spent. No Malta stone was left untouched. We loved it!

• Fascinating!

  781wendyz,

  21 thg 6, 2019

  - Đánh giá từ Tripadvisor

  5.00

  Nick was a fabulous tour guide and I truly appreciated his ability to tell the story of the island and not just comment on each specific site (or sight)! My only suggestion to those considering booking would be to take it at the beginning of your time on Malta to allow you time to return to a favourite spot or something you saw along the way!

• Excellent customer service for full day tour of Malta

  Rachel7654321,

  11 thg 6, 2019

  - Đánh giá từ Tripadvisor

  5.00

  On the recommendations of friends, we booked a full-day tour of Malta with Stephen and his team. Throughout the process of planning the trip, he was extremely responsive and helped us prepare a well-tailored tour of the island that included all of the top sites. Although the timing ultimately did not work out for us to go, his guidance and recommendations for other activities in Malta ensured that we had a wonderful holiday. I look forward to returning to Malta and will definitely contact My Maltese Guide when I do.

• Full Day Malta Tour

  Tyler B,

  3 thg 6, 2019

  - Đánh giá từ Tripadvisor

  5.00

  Had a wonderful day with Nick and he had great knowledge and passion on the history of Malta, and really felt like we were able to fit in a great tour of the key highlights of Malta in a day. Everything was well coordinated and would highly recommend the tour!

• Wonderful day touring Malta

  Casamarks,

  31 thg 5, 2019

  - Đánh giá từ Tripadvisor

  5.00

  We spent a day with Miriam touring from Mellieha to Golden Bay, Mosta, Mdina/Rabat, Marsaxlokk, and Valletta. If you have little time on your visit to Malta, I especially recommend this trip to visit these sights. Miriam was extremely knowledgeable and flexible and recommended a delicious restaurant for lunch. Stephen was great to work with and immediately responsive to any questions. I would definitely book another tour with them on our next visit!

• This is the tour for anyone with kids or special requirements

  David H,

  29 thg 4, 2019

  - Đánh giá từ Tripadvisor

  5.00

  Very happy we booked this tour. Stephen, our Irish guide married to a Maltese took us around in a nice land rover. Our 2 young kids were quite noisy and he managed really well, was totally at ease and patient with kids, which in turn really put us at ease. From pick up at our hotel to customised tour, everything worked out perfectly, Incl lots of photo ops. A stress free day and I really recommend it. Worth the high price. Only small criticism was that he was keen to finish after exactly 8 hours, which rushed the last half hour.

  

• Immersive, educational, and perhaps most important, fun tour of the highlights of Malta!

  HeadOutForFun,

  18 thg 3, 2019

  - Đánh giá từ Tripadvisor

  5.00

  I'll preface this review by mentioning that it is my first visit to Malta, and I am traveling with my Dad, and we both have traveled a fair bit in different places, mostly in Europe. Several years ago we realized that good, private tours were the way to go, while expensive, the time is much better spent getting the full attention and interaction of the guide, as opposed to spending half the tour loading and unloading people from busses from one of the big group tours. We booked the Full Day Malta tour a few months before our trip, having great communication with Stephen about the various details of the trip. The day before I received an email that our guide, Nick, would meet us in the hotel lobby in the morning. We descended to the lobby a bit early and found Nick already waiting for us - a few short minutes after an introduction to the tour, our driver arrived, and we set off. Now, in our 8 hours with Nick, we saw many sights in Malta, from coast to coast. I won't go into the details of the sights, but suffice to say that we saw a lot. Along the way, Nick filled us in on not only the rich history of the Island, but also on geography, religion, and aspects of life in modern-day Malta. Of course, the running theme was the history of the Island, as we view sights such as the ancient Temples and natural wonders like the Blue Grotto. I have always said that a good guide makes the trip. Nick was an excellent guide - picking up on places we wanted to spend more (or less) time and gauging the tour based on on conversations and interests. Nick was a dynamic guide and the history and his way of talking about the history is truly immersive. He is very good at what he does, and seems to enjoy it. We never felt rushed, and at the same time not a moment was wasted. This delicate balance made it feel that the pace was perfect - my dad is a retiree and Nick was mindful of warning us both of the sometimes uneven terrain. One of the best parts of having a good private guide is the "insider" information they provide - the information that doesn't make it into the tour books and postcards. Often the most fascinating aspects of a historical event are those that aren't widely publicized - but give keen insight into what was going on in the world at the time. My dad is a voracious reader and read many books about Malta before we made this trip - and he was amazed (as was I) about the interesting aspects of history that Nick shared with us that never made it to those books - facts backed up by almost "secret" details in a statue, painting, grave marker, etc. It's this aspect, along with the personal attention and genuine friendliness of a guide like Nick that makes the cost of such a tour well worth it. I give Nick and My Maltese Guide the highest rating possible, book them if you can!

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