Booking confirmed by the customer at Viator : Once the customer makes the reservation, they will receive an automatic confirmation by email with details of the transfer and a local contact number for assistance. Pre-travel coordination: 24 hours prior to service, we communicate via WhatsApp or email to confirm the exact departure time, pick-up point (hotel, Airbnb or other point in Antigua) and validate any special requests (such as additional baggage or specific needs). On-time collection in Antigua Guatemala: The driver will arrive at the pre-agreed meeting point with a sign with the passenger’s name or clear identification of the vehicle. Assistance with luggage is offered if necessary. Private transfer to Panajachel : The journey is made by asphalt road, in a comfortable and air-conditioned vehicle. The driver is local, experienced on the road and trained to ensure a safe and efficient journey. Short stops can be made if the passenger requests it (e.g. toilets, viewpoints). Arrival in Panajachel, Sololá : The passenger is taken directly to their hotel, dock or pre-arranged drop-off point. Help is offered with luggage and the service is terminated with a cordial farewell.