For your arrival flight at Rionegro airport, once we receive the booking confirmation, the operational process will start which includes collecting the complete data of the passengers: name, surname, document number, flight number, airline, Time of arrival, place of stay and number of bags. We will then review the type of vehicle required based on the number of people and the amount of baggage. We will then assign a driver and inform the partner responsible at the airport about the details of the service. We will send you the booking confirmation along with the details of the driver who will transport you. On the day of your arrival, airport staff will monitor the flight and once you land, they will draw up a sign with your name and place it at the departure gate for domestic or international arrivals. Once they meet, he will receive you, call the driver to approach, introduce you to the driver and help you load your luggage in the vehicle to start the transfer to Medellín.. For your return service from Medellin to Rionegro, we will provide you with the driver’s name, vehicle plates and the time at which the driver will pick you up at the hotel one day before the return.