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• David Chen 👍👍👍

  ShanShan S,

  30 thg 12, 2024

  - Viator

  5.00

  We were incredibly fortunate to have David Chen as our guide. He was professional, patient, and trustworthy. His time management was excellent, and his explanations were clear and detailed. At every stop on the itinerary, he carefully explained all the important details and precautions, ensuring that everyone knew what to expect and how to stay safe. He also shared insightful information about the local culture, answered every question thoroughly, and made the entire experience smooth and enjoyable. The vehicle was new, clean, and comfortable, adding to the overall comfort of the trip. (The day before, I called David to confirm the pick-up location, and he promptly returned my call, which gave me great peace of mind.) I highly recommend David Chen as your guide if you’re planning to join this tour!

• Very good travel experience

  Valerie C,

  18 thg 12, 2024

  - Viator

  5.00

  We had an amazing time on this tour! Our guide, David Chen, was super friendly and really knew his stuff, making the whole trip to Puffing Billy and Philip Island so enjoyable. The steam train ride was such a fun experience, and seeing the penguins at Philip Island was absolutely unforgettable. Everything was really well-organized, and David went out of his way to make sure we were comfortable and had the best spots to enjoy the views. I’d totally recommend this tour—definitely a 5-star experience!

• A 10/10 wonderful tour. Thanks Bob

  Boya W,

  14 thg 11, 2024

  - Viator

  5.00

  A 10/10 wonderful tour! We had a great experience on everything listed on the itinerary and as scheduled. Bob is the best - he is very experienced and easygoing, always had a smile on his face throughout the trip, and went extra miles just to ensure we had the greatest possible experience. My parents have walking problems due to old age and Bob had been very considerate to accomodate their needs. I can’t recommend him enough. Thanks Bob! 非常尽兴又愉快的一次旅行！日程上的所有活动都很快乐的实现了。Bob非常的专业、友善和耐心，总是笑眯眯的，给我们讲解了很多有趣和有用的知识，给我们指出了更佳的观景点，路程中生怕有人不小心错过美好的体验，而多次重复提醒重要的信息，真的很用心。我父母年迈腿脚不便，Bob也多有照顾。整个旅程体验非常好，感谢Bob！

• Worth every penny

  Christus G,

  30 thg 10, 2024

  - Viator

  5.00

  I want to thank and appreciate Mr. David Chen (bus driver/tour guide) for accomodating us during this trip. Even though we don’t speak mandarin he put in a great effort to communicate with us in English. This experience was really great for us especially my family coming from overseas to discover Australia/Melbourne/Philip Island. Once again. Thank you to Mr. David Chen and his company.

• CHOOSE OTHER TOUR IF YOU ARE NOT CHINESE

  Soyeon K,

  28 thg 10, 2024

  - Viator

  1.00

  Overall tour was good, the train was exciting and the penguins were cute. Important point is that the tour guide only said Chienese for whole day even I chose English. The guide cannot say English well, so he made other customers to translate what he said - which was not correct though - and only informed me when to come back. I cannot understand any explanation that day and was disappointed. I lost the group few times since I wasn't informed properly about the plan. After the tour, I requested the partial refund for language issue but the tour guide answered that he used English, but due to my lack of English proficiency, I didn't understand what he's saying. WHAT? It's an insult to the customer, feeling very bad. Contacting several times via phone call(cuz I can speak English fluently), I finally got partial refund. Anyway, I recommend not to choose this tour if you cannot speak Chinese. I don't know why there's option for choosing English.