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• We had an amazing tour...

  Simone W,

  8 thg 7, 2025

  - Viator

  5.00

  We had an amazing tour today on the puffing billy tour. It was a perfect morning to be mesmerised by the beautiful rainforest walk and followed by the train ride on the window sills of a historic steam train. I originally thought one hour would have been too long, however my little child had a smile on his face the entire ride! Tour guide, Lee was amazing, knowledgeable and bought amazing character and excitement to the tour. Very appreciative of the generosity given in today's tour. Thankou!

• Need to relook at Tour Itinerary

  Ferhan F,

  19 thg 6, 2025

  - Viator

  3.00

  I’d like to share some feedback following our recent Puffing Billy experience. Firstly, the train ride itself was absolutely delightful. The charming vintage locomotive, the gentle chugging of the engine, and the mist of steam against the cool air made for a truly nostalgic and unforgettable journey. It’s an experience I would wholeheartedly recommend to anyone visiting the area. That said, there were a few aspects of the tour that I believe could be improved for future participants: 1. Rainforest Walk – In my view, this segment felt unnecessary. With only around 20 minutes allocated, there wasn’t enough time to appreciate the surroundings properly, and the trail wasn’t ideal for older guests. Omitting this portion could allow the tour to focus more meaningfully on the Puffing Billy experience itself. 2. Lunch Stop Logistics – After the train ride, we were given 90 minutes for lunch and a restroom break. Unfortunately, the stop was extremely crowded. It took 15–20 minutes just to access the ladies’ restroom, and queues for food were long. To make matters worse, meals required a 30–45 minute wait, which wasn’t feasible given our tight timeline. This part of the day felt rushed and stressful, and we couldn’t enjoy it properly. Had I known in advance, I might’ve preferred arranging the trip independently — booking tickets online and going at our own pace. I hope this feedback proves helpful in enhancing future tour experiences. Thank you for organising what was, overall, a memorable day.

• Excellent guide (Loki was...

  Catalina R,

  19 thg 6, 2025

  - Viator

  4.00

  Excellent guide (Loki was very dynamic, delivered the information entertainingly and clearly), the overall experience was neat and punctual. I would have liked to spend more time in during the jungle walk, but the rest all very well.

• Great experience from the...

  Emily V,

  17 thg 6, 2025

  - Viator

  5.00

  Great experience from the moment we were picked up, tour guide was lovely and held a lot of knowledge

• This IS your grandfather’s railroad!

  Christopher P,

  9 thg 6, 2025

  - Viator

  4.00

  Don’t let the brusque messages from the business put you off: Mark was a kind and generous guide, making the most of our Puffing Bully experience. This tour is largely transport to and from Melbourne – necessary as the station is over an hour from the CBD, and especially so if not booking a return trip on the train. But a brief stop in a nearby Mountain Ash park made the train experience more meaningful, and Mark was more than generous in assisting with photographs. The train itself was marvelous. Stick your feet out of the window, even if it’s raining. Not just for the kids!