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• Bad service and incomplete

  Syomara B,,18 thg 12, 2025

  - Đánh giá từ Viator

  1.00

  It was terrible. The hiring was in Portuguese. They moved to English. The meeting point far away from the place. You didn't have access to the fast line. Service was not complete. There was no access to the Basilica and much less the guide. We were barred at the entrance of the basilica and the guide failed. She apologized and left.

• Bad experience

  ANA M,,8 thg 12, 2025

  - Đánh giá từ Viator

  1.00

  Very bad experience. First we had to wait for the guide who was late. Then without being told we are not going to visit the Basilica because that morning it was closed. We ask the whole group to show us that afternoon or the next day and they don't even bother to answer. I put a claim on Viator and they washed their hands.

• It is quite disorganized.

  julietad716,,6 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We regret to inform you that our recent tour experience was not entirely satisfactory. We had paid $400 for this particular tour, and unfortunately, the complete experience as advertised was not delivered. The individual designated to meet us at the start of the tour was both tardy and impolite. Furthermore, we were informed that we would need to complete the tour independently after the guide's departure, as he was merely a substitute. This led to an extended wait of several hours in line to enter the Basílica. We pretty much paid double for just the entry. We would appreciate it if you would consider a partial refund to compensate for these inconveniences.

• No Sound no Art

  SebastianMaff,,29 thg 11, 2025

  - Đánh giá từ Tripadvisor

  2.00

  For such an expensive tour, the sound quality of the headphones was pretty poor. The tour guide spoke very softly, and there was no alternative type of headphones. Although the information was sufficient, it was presented in a monotonous and quiet voice, so that you had to concentrate so much when listening that there was hardly any time to really appreciate the works of art. I wouldn’t recommend this tour – it’s not worth the money, especially with this poor equipment.

  

• ANGRY

  587louisettel,,18 thg 11, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We waited for our guide for an hour, we telephoned the Italian adend who hung up on us, we then telephoned Tripadvisor in France, to hear that we had cancelled, now, it is the adend of Italy that FOLLOWING OUR COMMUNICATION SUCH AS WITH HER CANCELLED THE VISIT.

• Canceled on us the night before the tour!

  J2401EIedh,,12 thg 11, 2025

  - Đánh giá từ Tripadvisor

  2.00

  Rome Your Way Tours canceled this night before the scheduled tour time. I had to scramble and find another option with another company. I was lucky to find an opening. We were not happy that they canceled with such short notice.

• Do not fax if the business in roma for WAYS TOUR

  Sergio D,,8 thg 11, 2025

  - Đánh giá từ Viator

  5.00

  I bought a lot before and the Enterprise WAY TOUR operator of Viator canceled without notice, I had to buy the moment I found out

• Good tour. Except that...

  Aryan S,,5 thg 11, 2025

  - Đánh giá từ Viator

  4.00

  Good tour. Except that they lost track of my parents for a while and they had to make their way out on their own. Otherwise very good and informative.

• Don’t buy from Rome your Way tours!

  C502JUkathyv,,2 thg 11, 2025

  - Đánh giá từ Tripadvisor

  1.00

  2 days before the tour, the tour company cancelled as they didn’t have any tickets for this day. We booked 3 months ahead. This was the highlight of our Rome visit. They ruined it for us. We couldnt find another available tour at the late date. Everything was sold out. Please please DONOT buy from this tour company. They don’t even have the tickets when they sell them. Buy directly from the Vatican to ensure you get tickets. We were so so disappointed and disgusted with this company. Expedia didn’t help either. They told us to find our own tour and gave conditions as to how much they would cover for last minute tour. We didn’t get to see St Peter’s Basilica as line was too long and we couldn’t get tickets to skip the line when it was 2 days away. One of the people with us couldn’t go to the later time. Terrible Terrible terrible

• Very badly organised. The...

  Natalie S,,23 thg 10, 2025

  - Đánh giá từ Viator

  1.00

  Very badly organised. The person who we met up with was very unfriendly and not helpful at all. She printed 3 tickets and then shouted at me when my ticket was sent to my phone as she was walking with us which she didn’t communicate to me. We also had to explain to the guards why our tour was change which was a huge inconvenience. Not impressed.

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