When your driver arrives at Sanya Phoenix International Airport (SYX), he will first check the Arrival Flight Information Board, then go to the exit from where you will come out.  He will hold your name sign and wait for you to show up eventually. Frequently Asked Questions:  Q:  How long will my driver wait for me?    A:  Your driver will wait until you show up.   If your flight is delayed, he will telephone the local travel agent for an approval to leave, or continue to wait. Q: Will my driver leave the airport if I do not show up?    A:  Your driver will ask the airport staff to check if there is anyone from the same flight are in the luggage claim area.  Then he will telephone the local travel agent for an approval to leave.   Q:  When do I need to call after arrival?  A:  If you see all other people in the same flight have left the luggage claim area, but your luggage has not come.  Please telephone the local travel agent immediately, ask your driver to wait. Q:  What should I do if I can not find my driver?  A:  Telephone the local travel agent.  Usually he/she will ask you to pass the phone to a Chinese person standing beside you, it is the fastest way to know where you are.  Please stay there!  Do not move!  Your driver will come to you.  No refund if you take a taxi.   Q:  What happen if my flight is delayed?  A:  Additional charge will be asked to pay in cash to your driver.  You are the person who can offer first hand information.  Please make the first phone call right after you know the flight is delayed.  Then telephone again before boarding and turn off your phone.  The local travel agent needs the updated flight information to tell your driver to leave, or to wait.  So if you make a phone call only after your late landing, your driver might have left that airport.  In this situation, no pickup and no refund.   Q:  What happen if my flight is cancelled?    A:  Call the local travel agent.   Q:  Will the driver telephone me from the airport?  A:  No.  Your driver does not speaking in English.  Q:  Do you go to my hotel?    A:  This pickup price is for hotels in 3 major beaches in Sanya only.  These 3 beaches are Sanya Bay, Yalong Bay and Dadonghai Bay.  Other districts are named as Outskirts Sanya.  Hotels in Outskirts Sanya will cost additional charge.  Please check if your hotel is located in Sanya Bay, Yalong Bay and Dadonghai Bay before you make a booking.   If your hotel is in outskirts Sanya, the additional cost will be advised by the local travel agent.   - Plan A:  If the local travel agent has receiving your reply of approval of this additional cost in time, booking will be confirmed. - Plan B:  Booking will be cancelled automatically and refund will be arranged for not receiving your approval in 24 hours.