During your booking, we will need; 1) The number of your travel party (Do let us know if there is any little one that will be on board) 2) The flight details: Flight Number and Time of Arrival (Please note that for flight arriving between 22:30 to 007:00, a midnight surcharge of SG$20 applies) 3) Your destination 4) Your contact details. (Contact number with the country code (+) ) After your booking; 1) You will receive a booking confirmation and you will hear from us before your arrival. On the day of your arrival, 1) We will monitor your flight arrival time unless you want to be pick up at a specific time. 2) There will be a complimentary grace period of 60 minutes waiting time after your plane have landed into Singapore Changi Airport. - In the event that you are held up at the custom, please call us so that we can make arrangement to wait for you. - Waiting time charges is only applicable after the grace period*. *Waiting time charges: We value all our passengers. Any delay will not just affect our schedule but most importantly, it will affect the rest of our passengers as well. Please help to ensure that you are contactable especially when you arrive. - Airport Arrival There will be a grace period of 60 minutes from the confirmed flight landing time. Thereafter, a waiting time charge per 10 minute or part thereof will be implemented. In the event that you are uncontactable 90 minutes after the confirmed flight landing time, we will leave the Airport in regrets. ☹ Thus, please kindly help to ensure that you have provided us with a valid contact number that we can reach out to when you are in Singapore. Thank you and we are looking forward to see you and your travel mates real soon.