1. Before getting to Shanghai, you’ll receive the following information from us: Driver’s name Driver’s photo Driver’s contact Number Vehicle’s plate Number 2. Shanghai Arrival Upon arrival in Shanghai airport, The driver would be waiting for you at the exit of the luggage claim area, holding the placard with your name on it, which is very easy to be recognized. In case you are unable to see our driver (this has never happened before), we strongly suggest you try the following procedure to get in touch with us. We will do our best to solve your problem on the spot. Go to the information desk opposite the terminal exit (staff there speak English and are always ready to help), My Wechat ID: chinatourop, You may find me by searching the ID number. 3. Driver Service Our driver can show you to the nearest toilet and money exchange if you ask. At the hotel/airport, your driver will help you with luggage and check in formalities. The trunks of our vehicles are spacious enough for you luggage. Our vehicles are equipped with Wi-Fi , GPS devices, and a baby seat, please ask your driver if you need them.