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Chính sách hủy

Đánh giá

• Would book again!

  noel m,29 thg 4, 2024

  - Đánh giá từ Viator

  5.00

  Quick and organized efficiently! They arrived to pick us up and drop off in time. Drive took only roughly 2 hours

• Incorrect information fromViator

  Hannah J,11 thg 3, 2024

  - Đánh giá từ Viator

  1.00

  Be mindful that this trip is one way. I checked carefully around this with Viator who assured me this was a return ticket. It wasn’t - I nearly got stranded and ended up paying double what I was expecting.

• 45 mins late even though we were the only pickup spot

  Kaman H,7 thg 3, 2024

  - Đánh giá từ Viator

  3.00

  Not sure if they forgot about us, but they were 45 mins late and the car they picked us up with only had one pickup spot (which is the one we were waiting at, Santo Thomas Hotel). Here's what happened: We were waiting at the pickup spot since 20 minutes before the pickup time (which was 2pm). Around 2:25pm the shuttle was still not here while all the other people also waiting for shuttle services had already boarded their buses operated by other companies (most are also picking up at 2pm). We were the last ones left waiting at Santo Thomas Hotel. We then contacted Due South Travel and they said the driver would arrive soon. The driver eventually arrived at around 2:45pm in a car, rather than a shared van. I don't recall them explaining or apologizing for what happened. I suspect if we've never contacted them, they may not have come at all. That said, the customer service was good. They were responsive and reacted quickly, they also kept me updated afterwards. So the stars given in this review is for them. The missing stars were cause the shuttle felt unreliable.

• Best way to travel

  Sally B,5 thg 2, 2024

  - Đánh giá từ Viator

  5.00

  Great timing - only two hours from Chichi to Antigua. Safe driver and good person. Will use this service again.

• shared shuttle

  Valerie M,29 thg 12, 2023

  - Đánh giá từ Viator

  3.00

  Shuttle bus much older and run down than pictured in Viator marketing. Van had no power to climb mountains in Guatemala so often we were going very slow. We got to our destination and back, but not in comfort. Some other vans were much nicer. Also, prior to our return, it took all the drivers including ours about 40 minutes to figure out who was returning in their shuttle and who needed to switch vans to go on to Panajachel. It could have been better organized. Our driver had a hand written notes with names highlighted.

• Very professional

  134lucilea,22 thg 12, 2023

  - Đánh giá từ Tripadvisor

  5.00

  The Magik shuttle was new and very professional. I will definitely ask for their services again when needed.

• Do not miss it.

  Road43311362818,13 thg 12, 2023

  - Đánh giá từ Tripadvisor

  5.00

  The service is very good, highly recommended, very punctual, the driver Osvaldo very friendly. The experience is very good since in the market you can find everything, and you can learn more about the culture of the native peoples and listen to the beautiful Mayan language.

• The shuttle never came to...

  Toms C,22 thg 3, 2023

  - Đánh giá từ Viator

  1.00

  The shuttle never came to pick us up. We were there 20 minutes before the arranged pick-up time and we hadn;t left until 1 hour later and because some friendly local people did us a favor, NOT because Viator lifted a finger to help out us after leaving us stranded.

• Efficient way to travel

  Paul V,28 thg 10, 2022

  - Đánh giá từ Viator

  4.00

  Pickup was scheduled for 7am with the expectation to be at pickup point 10-15 minutes before. Shuttle finally showed up at 7:25 am, so we missed breakfast and had to wait 40 minutes. The hotel called and the answer was that this was a collectivo and it would get there when it would get there. I understand that some cultures prefer punctuality, whereas others have a more laissez-faire attitude. If you promise 7am, be there at 7 am otherwise give a window. Good driver, however little respect for speed limits, traffic signs, etc. Drop off was not at the hotel San Tomas as arranged, but in a parking garage a few hundred meters away. Because drop off and pick up were at the same location, we had no problem finding it, otherwise it might have been a bit more complicated

• Chuchicastenango

  tghuzinec,16 thg 5, 2022

  - Đánh giá từ Viator

  5.00

  Very exciting to see the city, and got some great memories, a little to long but it was very fun , love the country so far