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Đánh giá

• Turtle Excursion

  Ohran S,28 thg 3, 2026

  - Đánh giá từ Viator

  4.00

  Grate small group experience. Sophia was great and took time to explained and show the different sea life. I would recommend this experience for anyone that hasn’t seen sea turtles. I only rated as 4 due to the last minute notice of where to meet the group. I would recommend changing that process. The other was we had just experienced Brewer Beach 2 days earlier on our own. We were hoping for something different based on the meet location. If you haven’t experienced Brewers and its sea life I highly recommend this experience.

• Great way to snorkel with a small group and a personal guide!

  STEPHEN R,21 thg 3, 2026

  - Đánh giá từ Viator

  5.00

  Was excited to have a small group snorkel experience. We were fortunate to get Sophie as our personal guide with only 4 in our group. I saw the cruise group go out with over 50 swimmers. We got to see sea turtles, octopi, barracuda and tons of colorful fish. perfect amount of snorkel time and enjoyed the scenic beach. Highly recommend!

• Sketchy, rusty truck in parking lot pick up

  Sarah B,14 thg 3, 2026

  - Đánh giá từ Viator

  1.00

  Sketchy. They tell you to meet at a parking lot in front of a hotel near the bay. They were in a rusted pick up truck and they did not have any identifying logos or names on their shirts. They looked like tourists. We did not see the note to meet in the parking lot or the hotel name. You have to click into the meeting point tab and it states it in smaller font below the bold address. Very easy to miss. We walked the entire beach trying to find them. Fortunately, one of the hotel staff members knew they existed and told us to walk to the parking lot in the front. When we got there, there was no visible concern that their directions were confusing. My elderly parents were overwhelmed from walking around trying to find the tour guides. No apologies. We were told it was obvious on the meeting notes. Again, it does state the notes about the hotel and parking lot, but you have to click into the meeting location. The meeting location just says the street address in bold. It doesn’t say the hotel name, so taxi drivers weren’t sure what we were looking for. If it said the hotel name clearly in the address, all issues would have been avoided. But again, the taxi drivers are more concerned with squishing 32 or more people into a vehicle that has a sign that says 25 people max. Sigh. It’s a USVI thing. Squish and hurry. Details later. So we found them and it was sketchy. A rusty truck with kayaks on it that looked to seat maybe 4. We were a party of six. They were very defensive about their meeting notes and more concerned about being right than any actual customer service. We didn’t feel comfortable going with them and instead got a taxi and went back to the port. On the ship, I got a late text from 10:18 am saying they expected an $80 tip up front when we arrived. The booking says nothing about mandatory gratuity. We are tippers, don’t get me wrong. But if the gratuity is mandatory before we even see how your tour is, I’m probably not going. I want to be generous with everyone, but we already had issues finding you, let alone even trying to verify if your tour is legit. If you want your personal business to be successful, fix these issues. Own your mistakes and shortfalls. Get some logo’d polo shirts for your staff. Don’t pick people up in a parking lot of a hotel you are not affiliated with. And above all, when your guests are in distress or seem overwhelmed right at the beginning, a simple “I can see you are frustrated and I apologize, please have a seat and we will make sure your concerns are taken care of right away.” Not belligerent or snarky comments that make your customers (yes, they are paying customers) feel uncomfortable or further frustrated. Perhaps you can hire a customer service team to train you on how to treat customers. A few bad reviews can kill a small business. You need to learn how to manage angry or disappointed guests BEFORE they leave a review. I guarantee you they will be brutally honest. To future turtle seekers, there are many other tour options. Safe yourself distress, choose one of them.

• 9 Turtles in One Trip - Incredible Experience with Sophie!

  M604IBhannaho,10 thg 3, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Our sea turtle snorkel excursion was absolutely incredible! Sophie was the perfect guide—so knowledgeable, kind, and clearly passionate about what she does. She made everyone feel comfortable in the water and shared great information about the turtles and the area throughout the trip. The excursion itself was the perfect length—just the right amount of time to get out on the water, snorkel, and have an amazing experience without feeling rushed or overly long. The highlight, of course, was seeing nine sea turtles! It felt magical every time another one appeared. Sophie knew exactly where to go and made sure everyone had a chance to see them while still respecting the turtles and their space. If you're considering this excursion, I can’t recommend it enough. Between Sophie’s expertise and the excitement of seeing so many turtles, it was truly one of the most memorable parts of our trip!

• Lynne took us to a beach...

  Joanne C,7 thg 3, 2026

  - Đánh giá từ Viator

  5.00

  Lynne took us to a beach and into the water and found a lot for us to look at. We saw five different turtles as well as various fish, stingrays and an octopus. She knows a lot about marine life and was very interesting to talk to. Highly recommended activity.

• Turtles, stingrays, and more!

  Nicholas T,27 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  We had a great time on this excursion! Our guide was Sophie and she was very friendly and knowledgeable. She made sure we saw lots of wildlife, including an octopus, stingrays, and multiple turtles of different sizes. Any questions we had, she was able to answer. I would recommend this excursion to anyone looking to see some turtles on their vacation!

• Great communication

  Debra D,23 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  Unfortunately, our tour was canceled due to high swells and rip currents during the period our tour was scheduled. Although we did not get to see the turtles, I am giving this tour 5 stars anyway, due to the fact that the tour operator contacted us in plenty of time to allow us to make other plans for the day and kept us apprised if the situation throughout the two days that we originally scheduled, then rescheduled, the tour. We understand that safety is the number one priority and we appreciate the communication provided by the tour operator. If back in St Thomas at a future date, we would certainly book this tour again, thanks!

• Great experience

  Rose W,23 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  Sophie was our guide and she was super knowledgeable and personable. I really liked how our group was so small and that she spent time answering all of our questions.

• We had Sophie as a guide....

  Bo M,7 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  We had Sophie as a guide. She did a great job. She found many sea turtles. We also found a sting ray and an eagle ray. You could tell she really loves her job.

• Cruising NCL Aqua

  866ronv,4 thg 2, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Sophia did a wonderful job finding green turtles, sting rays and an octopus. She was knowledgeable and very good at guiding us.

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