Cần Quan Tâm

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Đánh giá

• Awful customer service and outcome

  Kira T,,28 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  We booked through Viator, when one of us fell really sick and attempted to cancel before the 24 hour refund guarantee which was stated on the website however it would not go through. We called and messaged eco tours to no response, then contacted Viator directly who sent a refund request which wasn’t responded to until after the period, therefore we were refused a refund. We called Lachie at eco tours who was incredibly rude and dismissive, and refused a refund even after we explained the situation. He moved us to a date that we said had worse weather than another but he told us we were wrong. We spent $70 on a driver out to the location, not until we were almost there did we get a message about it being delayed by an hour, after waiting half an hour, he called us and told us it was cancelled and that we could get the refund after all. We wasted $140 on drivers and a whole morning on a refund we were entitled to initially, in addition to awful customer service - he clearly did not care, was yawning and being condescending, and had no empathy for our situation. Was super unapologetic and made no effort. Finally, we were told the refund was to take 7 days to come through, but was still waiting a week and a half later after MANY follow ups. Awful experience.

• Amazing!! So many turtles!!

  jessicarU1821UW,,23 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Amazing experience!! We had a very rough day to go to the island but it made it more of an adventure. The guides were amazing and always made sure we felt safe. With a group of about 12 people, we had the island and turtles to ourselves!! There were sooooooo many turtles and they were very laid back, allowing us to get up close. All up it was a breathtaking experience with an amazing eco company and extraordinary guides.

  

  

• Great experience

  mariamS8527SB,,17 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  The crew and guides were very professional making sure everyone was safe. They pointed out dolphins on the way out and also guided us tho the best spots to see the turtles.Los making sure we all were respectful of the turtles and their habitat.

• Magical day out on and in the ocean

  G9641DWsuen,,17 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  What a fabulous day out we had today. Check in process was seamless, and Gemma was a pro at fitting everyone’s wet suits. Snowy and Hunter were great - the boat ride out to Cook Island was exhilarating. Once in the water, it was magical. We saw turtles, wobbegongs, and an amazing array of fish and marine life. Such a beautiful experience and memories we will cherish. Thanks team, we will be back!

• Great experience....

  Naomi P,,16 thg 1, 2026

  - Đánh giá từ Viator

  5.00

  Great experience. Super knowledgeable Conner and Captain Snowy could not have done anything more to make the experience any bettwr

• Excellent experience - loads of turtles

  karentV7776CY,,14 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Excellent experience - thoroughly recommend. The team (Gemma, Connor, Corey) all helpful, friendly and knowledgeable. We are a family of 2 adults and 2 teenagers who all rate this trip very highly. We swam up close to loads of turtles and along with lots of fish saw octopus, starfish and wobbegong. Even the boat ride out to the island was fun, and their snorkelling equipment and wetsuits all excellent condition. Note that there are no facilities to change out of your wet bathers when you get back so be prepared (we had driven down from Gold Coast).

• Fantastic experience

  J7725TIbrookeb,,11 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Fantastic experience, guides were welcoming, fun and knowledgeable. We saw lots of turtles so close we had to be careful not to touch them. My daughter and I were very happy thankyou Gem and Cloudy for a great day!

• Great snorkeling experience.

  GCbonvivant,,8 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Great snorkel, saw turtles and Wobbegongs. Supplied equipment was in good condition and boat skipper and snorkel guides were both helpful and safety conscious. Whole experience was great fun.

• Stupendous Maritime Adventure

  Jane A,,4 thg 1, 2026

  - Đánh giá từ Viator

  5.00

  Absolutely brilliant experience, saw heaps of turtles and fish and a Wobbegong. Early start was good and we were well prepared by Connor and Lockie

• What a surprise!

  kydecjoe,,4 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Only a short drive from Kirra and we were met by friendly and knowledgeable. They kitted us up and following a safety briefing we were off. We saw dolphins, turtles, Wobbegongs and myriads of fish! Our guide Tom kept us safe and led us along the island shores. A great experience and value for money.

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