1. Booking Confirmation Once the guest books, they immediately receive a confirmation email with all transfer details. Flight number, arrival time, and hotel address are collected to ensure smooth service. 2. Pre-Arrival Communication Guests receive a reminder message with driver contact information. Real-time flight tracking ensures the driver adjusts for delays or early arrivals. Free waiting time is 60min, after that is "No show". 3. Meet & Greet at the Airport Upon arrival, the driver waits at the arrivals hall with a sign showing the guest’s name or company logo. Assistance is provided with luggage from baggage claim to the vehicle. 4. Comfortable Transfer Guests are escorted to a clean, air-conditioned vehicle (sedan, minivan, or minibus depending on booking). Complimentary amenities may include bottled water, Wi-Fi, and child seats (upon request). The ride is private and direct — no shared transfers or unnecessary stops. 5. Safe & Smooth Journey Professional, licensed drivers ensure comfort and safety. Route is optimized for the quickest arrival at the destination. 6. Drop-Off at Destination Guests are dropped off directly at their hotel, Airbnb, or chosen address. Assistance is provided with luggage to the hotel entrance or reception. For return transfers, the driver arranges a convenient pick-up time in advance.