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• Amazing trip with minor logistics topic

  Deena S,,24 thg 12, 2025

  - Đánh giá từ Viator

  3.00

  The trip was amazing, the guide and the driver facilities the full tour very well. There is a minor issue, there are no seatings , first come first served, our pickup was last and we were 3 we did not manage to find seats next to each other there were no empty seats in this trip at all. So imagine none of the 3 of us had a window seat nor were we next to each other. This was a major disappointment there should be a seating criteria.

• Bad directions and bad communication

  Donielle H,,24 thg 12, 2025

  - Đánh giá từ Viator

  1.00

  I planned my entire trip to Milan around this tour. My hotel is apparently right next to the correct meeting point for this bus but I walked past that because it was not there yet. The directions to the bus stop/meeting point are not extremely clear. So I walked to the side of the station where there were many tour buses. The guide I spoke with there told me to go to the opposite side of the square. Which I did. I stopped to ask the military men in front of the station where the meeting point was and they didn’t know from the directions give to me either. They were clueless. So I finished walking to the other side of the square and found buses there but they were the buses to the airport. I walked around the station again finally found a police officer that knew where to point me but it was then 07:55 and the tour left without trying to get in touch with me. No call no text no communication. I did message the tour operator through this app asking for more specific directions or a number to call so I could find the bus and there still has been no response hours later. I found a number to call and the man I spoke with said oh sorry they left already but the office doesn’t open until after 08:30 you will have to call back then to speak with someone else. I called after 08:30 and spoke with a lady that said they could book me days later, which I will already have left Milan at that point. Then said we can’t refund you. You just need to message through the Viator app. I’ve been on many tours through this app and I’ve never once been late or missed a tour until this one and I tried my hardest to get in touch with anyone that could help before I got left. It’s a hefty ticket I bought myself for Christmas and the only reason I came to Milan and I didn’t get to enjoy. So if you decide to book this Mae sure you know exactly where this pickup location is WAY in advance because you won’t be able to get any help (and it is not where the other buses are).

• Disappointing

  Andrew O,,21 thg 12, 2025

  - Đánh giá từ Viator

  2.00

  Our guide was not understandable. The coach was in poor condition with broken trays and handles and no lights above the seats during evening drive. The explanation about the tour on the website is misleading. We took a commuter train instead of dedicated tour train through the Swiss Alps. The bus driver stalled the bus twice on our trip to St. Moritz. This was not a very professional experience for such a well respected and trusted company. Our entire party was very disappointed.

• Very good, Sara very...

  Marce,,18 thg 12, 2025

  - Đánh giá từ Viator

  5.00

  very good, Sara very attentive with us and davide excellent driver!! I handle the curves of st moritz perfectly!!

• Long but fabulous day!

  kerryfinlayson,,15 thg 12, 2025

  - Đánh giá từ Viator

  5.00

  Bucket list trip through the snow covered mountains! Just fabulous. It is a very long day but worth every penny/minute!!

• Very glad we chose this train ride!

  scp412021,,9 thg 12, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Everyone should experience this train ride at least once in their lifetime. The scenery is stunning with the snow caps.

  

• Spectacular journey! OH...

  Denys R,,8 thg 12, 2025

  - Đánh giá từ Viator

  5.00

  Spectacular journey! The bus went straight first in St. Moritz and from there we took the train. Weather in St. Moritz is a little short, but gave to walk a little and have lunch. The train ride is fantastic, better I passed that I've ever done in life. With views of the snowy mountains and the cities on the way. Best experience of my life.

• A great experience not to be missed

  Andrew H,,6 thg 12, 2025

  - Đánh giá từ Viator

  5.00

  Picked up the bus in Milan and we was off - beautiful scenery all the way To st moritz - then some free time to explore. Back to the station to experience a magical winter wonderland through the alps - it was the best day.

• Not a good provider and tour leader!

  daisyaU1261FI,,3 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  The meeting point should include,"opposite the apple statue".As a tourist i had to go around the Central Station looking for Zani viaggi bus stop. I will not recommend this provider.

• Beautiful scenery but frustrating experience

  d2pdx,,30 thg 11, 2025

  - Đánh giá từ Tripadvisor

  3.00

  We got picked-up from our hotel at 6:00 AM. We appreciate that. We were dropped off on some corner ten/fifteen minutes later. There, we waited for the tour bus, which did not leave until 7:15 AM. From there, we went to pick-up more people at Milano Céntrale. Finally, we left Milano for Saint Moritz at 8:00 AM. Although it was nice to be picked-up from our hotel, it would have been more convenient to simply show-up at Milano Céntrale at 7:30 AM or 7:45 AM. A waste of time of about two hours. Frustrating. Our tour guide, Ana, was engaged, knowledgeable and enthusiastic, and did a very nice job in both languages: English and Spanish. The weather did not cooperate; however, we intermittently got to enjoy the beautiful scenery. After everyone boarded the train and the ride began, some people started talking with friends and family overseas through FaceTime (loud telephone speakers), started to get up right and left to take pictures, opened the train windows to get good pictures, drizzle and cold air started to get in through the open windows, people rushed to get selfies and good photos. It was a mess to put it lightly. The tour guide is not responsible for people’s behaviors but it would have been appropriate (and necessary) for everyone’s enjoyment to set some boundaries for civility and courtesy. On top of the fact that the weather did not cooperate (no one’s fault), people’s lack of respect for the space we all share was appalling. It was a very disappointing experience. It was frustrating and annoying. As we have seen in other tours, it is the tour guide’s responsibility to foster and maintain an atmosphere of fun and adventure, and also mutual respect and consideration.

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