1. Reservation Online or POR Direct Contact How: Via form NO Menu publisher, WhatsApp, email or phone. DE talhes: Customer informs date, time, airport (GRU, CGH, Viracopos), destination (hotel, city, beach), number of passengers and special needs (extra baggage, child chair). 2. Immediate confirmation Action : Send DE email or message with : The driver's name and vehicle plate. Total value and forms OF payment (card, Pix, cash). Link to track the vehicle in real time (optional). 3. Pre-Travel Preparation Checklist DA Company : Hygienized and supplied vehicle. Driver checks route and traffic. Confirmation of flight schedule (if it is an arrival transfer). 4. Meet NO point DE embarkation Airport: Driver awaits NO lobby DE landing with custom board (NO passenger me) or at the meeting point. Hotels/Other: Secure parking with guaranteed punctuality. Courtesy: Help with luggage, supply OF mineral water and Wi-Fi. 5. During the journey Comfort: Air-conditioned, free Wi-Fi (if available) and ambient music. Flexibility: Quick stops (toilet, pharmacy) upon request. Safety : Driver updates on remaining time and conditions DA road. 6. Arriving at Destination Protocol: Careful unloading of luggage. Confirmation DE customer satisfaction. Issuance DE tax bill (if requested). 7. After-service Review: Sending DE satisfaction survey POR email. Loyalty: Discount on the next Reservation for recurring customers. Highlighted differences: Monitoring DE Flights: Automatic schedule adjustment in case DE delays. Multilingual drivers: English, Spanish and Portuguese. Flexible routes: Adaptation to tourist stops or alternative routes.