1. Booking Confirmation After you book the transfer on Viator, you will receive an instant confirmation by email. The confirmation will include all essential details: pickup time, location, contact info, and vehicle type. 2. Pre-Trip Communication A day before your trip (or earlier), you may receive a WhatsApp message, call, or email from our team to reconfirm the pickup time and location. If any details need to be clarified (like finding your hotel or arranging a meeting point), we’ll contact you directly. 3. Pickup Be ready 10 minutes before the scheduled pickup time. Your driver will arrive with a vehicle and may hold a sign with your name. Hotel Pickup: Wait at the main entrance/lobby. Airport Pickup (TIA): Your driver will be waiting at the arrivals area with a name sign. 4. Comfortable Transfer Enjoy a safe, air-conditioned ride with an experienced, friendly driver. During the drive, you’re welcome to ask for photo stops or a coffee break if time allows. Free Wi-Fi or bottled water may be available depending on the vehicle. 5. Drop-Off You'll be dropped off directly at your destination (hotel, guesthouse, or other address). The driver will help with your luggage and make sure you're settled. For remote or pedestrian-only destinations, drop-off will be at the closest accessible point.