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Đánh giá

• Warm and generous help

  rodp626,,12 thg 2, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Huge shout-out for James who lent me a pair of much-needed sunglasses for the long Tongariro crossing hike in very sunny conditions. Such a lovely and generous guy! Thank you for your spontaneously warm help!! Rod

  

  

• Car park easy to find....

  Bernadette M,,6 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  Car park easy to find. Extremely friendly staff. There were walking sticks st shed. Picked some up and was on shuttle at 6:50 am for 7am booking. Would highly recommend

• Perfect way to come to the tour

  Trip15469761019,,5 thg 2, 2026

  - Đánh giá từ Tripadvisor

  5.00

  It is a walk not to be underestimated. The bus ride was perfect. The driver told a lot of interesting things with a nice sense of humor. We were quick and easy at the beginning of the track. It is good that the data is recorded, so that it is known who belongs to which vehicle. The cost for the ride are appropriate. The walk is just 20 km. We jad an average of 4.1 km/h, but since there is so much to see, it lastet 8.5 hours.

• Problem free

  Bradley S,,3 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  Like it says, this isn’t anything more than a one way bus ride to the hike’s start point. 5 providers share the lot and the bus too, so there’s no material difference. Pick baed on availability for your preferred time and price. Get there a bit early. When the bus is full it leaves. They’ll have another but you may wait for everyone to check in before it goes. Others park on the road or another lot. You do have to walk one more km from the end to the lot - noted if you are contemplating this or a round trip shuttle from your hotel. But all went just fine.

• They cancelled my trip...

  Bethany H,,27 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  They cancelled my trip the day before and I have still not received a refund a week later. I have contacted them and they haven’t replied.

• Awsome service

  QIAN Z,,25 thg 1, 2026

  - Đánh giá từ Viator

  5.00

  As weather's condition badly on 25th and 26th Jan 2026. We didn't go and the operator of the shuttle company is very responsible to leave message to notice us the situation of the weather up on the Alpine before two days ago which is very good and avoid us had a long travel and did nothing. They response email quickly and help me to shift the date & time of my shuttle as online change was failed. The shuttle payment is fully refunded.

• No customer service or weather warnings

  Trent F,,25 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  We were supposed to take the Tongariro shuttle to the start of the hike, and we happened to check the weather report. On the New Zealand weather site, the forecast was for temperatures of 4 degrees, rain, and heavy winds (50 kph sustained 100 kph gust). They issued a warning to NOT do the crossing; it was not safe. This alert was up for our scheduled day and the ones to follow, which means that the tour operator must have been aware of this. We looked on other tour operators and they were cancelling and refunding all trips because of the weather. We also had several other activities in New Zealand cancelled because of the weather. We did not hear anything from our tour operator, so we sent a message late afternoon the day before mentioning our concern and asking what the plan was considering the situation. They never even responded. On their website they only have a statement that you need to cancel within 24 hours and get a reduced refund. We suppose they don't care about people's safety and communicating with customers either way. It seems like you have to show at the meeting point the very same day - even when you are coming from very far away- to figure out if they would cancel the trip. By then it's too late to get any cancellation refund. If they had properly advised us we would have cancelled the trip.

• I had a great experience...

  MikeLeon M,,20 thg 1, 2026

  - Đánh giá từ Viator

  5.00

  I had a great experience with them! Bus driver was funny and explained much about the area and the history. Would book here again next time I do the crossing.

• Good and safe transport to the start of The Tongariro Alpine Crossing.

  Steen P,,28 thg 12, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Good and accurate information. The driver - Brendan, told a lot about the area while on the road. He was a nice guy.

• Shuttle bus and parking

  Y5563UWdant,,25 thg 12, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Parking and shuttle transfer. All as advertised, friendly staff, easy to find. Check the weather forecast as it is subject to safe conditions.

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