Transfer Service Steps – From Beginning to End 1. Request and Reservation The customer contacts informing the date, time, place of origin and destination. At this stage, values, vehicle type, number of passengers and luggage are confirmed. After confirmation, the Reservation is registered in the system and the customer receives all the details of the service. 2. Pre-embarcation confirmation Hours before the trip, the staff will contact you to confirm the flight, schedules and possible adjustments. The designated driver receives the full briefing and initiates real-time monitoring of the flight status (in the case of airport services). 3. Flight Monitoring (Airport) For arrivals, the flight is continuously monitored. Thus, if there is a delay or advance, the driver automatically adjusts the time to be on the spot at the exact time of landing – without extra cost for the customer. 4. Preparation of the Vehicle The car is sanitized, organized and reviewed before service. They are checked: indoor cleaning, air conditioning, fuel, available chargers, mineral water and comfort items. The vehicle is positioned at the meeting point in advance. 5. Reception at the Meeting Point At the airport, the driver waits for the passenger in the combined landing area (usually Gate B), with identification or contact via WhatsApp. In hotels and addresses, the driver shows up at the reception or at the informed location. 6. Assistance with Baggage When finding the passenger, the driver offers support with luggage and quick guidance on the journey. The goal is to ensure a welcoming, agile and safe care from the first contact. 7. Board with comfort and safety The passenger is accommodated in the vehicle, conferring temperature, seat Ranking and comfort items. The driver reviews important information, such as estimated travel time, possible stops and best alternative routes. 8. Professional driving throughout the journey The journey follows peacefully and safely. The driver uses the best routes, respects speed limits and keeps driving smoothly. During the journey, you can offer water, adjust music, clear doubts, or keep the environment quiet – depending on the customer’s preference. 9. Arriving at Destination Upon arrival, the driver parks in a safe place and helps with the baggage. It also confirms if the customer wants additional support, such as restaurant recommendations, tours or schedules for the return transfer. 10. Closure of Service The service is completed in a cordial and professional way. If the return is already booked, the driver reinforces the details. If not, the staff is available to schedule a new shipping when the customer wishes. Final result The entire process is designed to ensure safety, comfort, organization and punctuality, delivering a high standard experience – a registered trademark of Executive Transfer.