Cần Quan Tâm

Bao gồm

Đánh giá

• Magical and memorable Norther Lights

  Dupinder S,,23 thg 12, 2025

  - Đánh giá từ Viator

  5.00

  What an epic experience!! Let’s start with the crew Elli, Alberto and Fani were absolutely fantastic, full of knowledge and really helpful! The food, beautifully presented and very tasty, all the food was fish, I think maybe different choices for children under 16 should be available - but this is a minor critique!! The boat was clean, and the ride was smooth! We got super lucky during a week of heavy rain that we managed to see the lights, and they were epic!! We saw them dance throughout the whole cruise! A truly memorable and magical experience

• This was an extremely enjoyable trip with very experienced and pleasant staff looking after us all the way.

  Dermot B,,10 thg 12, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Top quality hosts, highly enjoyable trip, with good food, history and even the northern lights! Really enjoyed it. Thanks to Sophie, Sara and the bald chap with the beard; can’t remember his name. Can recommend!

  

  

• Boring

  swimmer03,,8 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We were on the top deck of the Brim which had been segregated to couples and downstairs were other groups. My sister and I ended up at the front of the boat with nothing to look at but the reflection of the ceiling. Food was ok but nothing to get excited about. Atmosphere non existent and staff seemed as bored as most of the top deck passengers were. Some background music might have helped in between the talks given by the staff. A total waste of time and money. We couldn’t wait to get off.

• Very well organized and a...

  Joshua D,,29 thg 11, 2025

  - Đánh giá từ Viator

  5.00

  Very well organized and a pleasant adventure into the arctic bay. Food was perfectly prepared and enjoyable.

  

• Loved the Aurora and the staff, not so much the meal

  Y2088KHgaryh,,24 thg 11, 2025

  - Đánh giá từ Tripadvisor

  3.00

  The boat and staff were great, the meal was very disappointing- tiny starter (struggled to find the herring), main dish arctic cod was ok but cold, and could have done with more veggies and a carb like potatoes or rice, bread was dry and stale. Dessert, pancetta, was nice. Most importantly, and probably should have led with this, we were lucky enough to seethe Aurora Borealis, so were pretty at the end of the night.

  

• Not worth the cost and time wasted

  Paradise54742985187,,16 thg 10, 2025

  - Đánh giá từ Tripadvisor

  1.00

  Lovely crew, terrible three course meal. Spartan starter, soupy main with stale sourdough and with the cloud cover there was no possibility of seeing the Northern Lights. They really need to sort out the three course dinner because that could improve the trip significantly.

• Best Northern Lights experience

  Dean P,,3 thg 10, 2025

  - Đánh giá từ Viator

  5.00

  The cruise was a fabulous experience including a very nice 3 course dinner. The boat was of a high standard, but the most impressive thing about the night was the service from the crew who were exceptional at all stages. They went out of their way to help, particularly regarding the northern lights, and as a result, we got some wonderful photos. Thanks to Andrea and Francesca. I would highly recommend booking with Aurora cruises.

• Its a must just for the boat.

  GuillermoME,,1 thg 10, 2025

  - Đánh giá từ Tripadvisor

  5.00

  The ship is modern, comfortable, safe, and spacious. The menu is good, and they offer a selection of wines. It’s a romantic and very enjoyable experience—worth it for that alone. We were lucky to have clear skies and witness the Northern Lights show. Crew was kind and very helfull. We loved it!

• Don't be late, at all

  779JamesB779,,27 thg 9, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We had a reservation for a dinner, aurora borealis cruise, with Brim Explorer, leaving @19:00. We left our hotel with what should been plenty of time to make the boat. Due to an unfortunate miscommunication on the directions we had we from our hotel, we lost 40min in transit. Upon realizing the mistake we frantically began trying to contact Brim to inform the of our situation. Contacting Brim turned out to be very difficult, they have no easily findable phone number, it's pages deep on their website. All of our attempts with their number by call or text or by Whats app or by email, were met with no response. We arrived @19:15 to find the boat gone and the office closed. Had we been able to contact Brim, we could have informed them we were close and they could have waited 15min to start a 4hr cruise. They chose to leave @ 19: 05. 5 min.So we lost our 1 opportunity to see the aurora in a fjord and the associated cost of course as we will never be in Norway again. We have been in contact with Brim regarding some recompence for the lost experience to no avail. A tour operator must have an easier way to be contacted in case of these types of circumstances. We have been on numerous tours in remote places,ie the Amazon jungle, and have always been able to contact the company through Whats app or by call or text from an EASILY findable number on their website. It should also be stated on the site that the departure time is sharp and there will be absolutely no waiting for any reason. I believe that had Brim responded to any of our multiple attempts at communication, they might have waited 15 min to start a 4hr trip. They did not. At the very least they should update website with an obvious contact number, get What's app capability and a statement regarding their inflexibility.

• Beware:Left the dock five minutes after scheduled departure without paying customers that had contacted them notifying!

  maryB6740,,27 thg 9, 2025

  - Đánh giá từ Tripadvisor

  1.00

  I booked this tour months in advance and was very excited about it. I booked based on the great reviews. The confirmation email had no contact phone number on it nor did it provide any detailed instructions on how to find the meeting location except a link to google maps. We left our hotel in Tromso for the tour at 17:40 pm Brim tour was to start at 19:00. Due to not knowing what bus stop to get off on we spent 90 minutes getting to the tour location. Upon realizing our mistake we contacted them via email (which is all we had been given) at exactly 19:00 to say we were on the way. They left at exactly 19:05 without us. We arrived at the location ten minutes later or 19:15. Stay away from this company they do not have a phone number accessable on whats ap, they do not provide any means of urgent contact on your confirmation are completely unsympathetic to any customers that have any kind of issues related to finding them and are unwilling to accept any feedback on what they could do to mitigate this happening in the future. The bottom line is we spent 90 minutes trying to get to our tour we were 15 minutes late and left at the dock and the companies posture after that has been completely unsympathetic to our ordeal and more importantly unwilling to look at any measures they could take to prevent this in the future. My opinion of Brim Explorer could not be any lower I would give zero stars of I could. Their attitude could not be any less customer service oriented.

• Xem thêm đánh giá