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• Extremely Dissatisfied With Transportation Booking

  Charra P,

  18 thg 2, 2025

  1.0

  My flight out of ATL was delayed by an hour. When I arrived at my booked transportation through viator, I was told I had missed my appointment (booked for 1pm and arrived at 1:30). I was told I could not be refunded and the flight delay was not their fault. I replied the flight delay was not my fault either. I booked another transportation company after having to wait an additional hour, which was no problem and I was happy to have a company that was able to get me booked so quickly. The new company was more expensive but was accommodating. The new companies parking spot was next to the Viator booked company and had a bus ready to go. I asked if they had seats available and they did. But, since I had already paid the new company I went with the new, more accommodating company. The person at the Viator booked company NEVER told me there was another shuttle in an hours time. I would have gladly waited. The rep at the Viator booked company was rude, condescending and offered no help other than to cancel my booking. He said he could cancel but would not refund die to the flight being delayed, he again said the delay was not his fault. I am a travel agent and I travel frequently. This experience was NOT acceptable. Things happen while traveling, flight are delayed often, on this day, Delta had a crash into another Canadian airport as we arrived in Vancouver. From my experience, as a frequent traveler, I would NEVER put my clients into this type of position, scrambling to find transportation. The Skylux representative, booked through Viator, acted horribly in a horrible situation. I was extremely disappointed that he did not offer the next shuttle available. There WAS room per the driver. The representative was checking the guests in and we were standing there at the next parking shuttle bus spot. My husband talked directly to the driver and was told there was room. That was so very disrespectful. Again, I would never put my clients through this type of treatment.

• Great Service and Really Opens Whistler for Us!

  John L,

  18 thg 1, 2025

  5.0

  Great driver, great bus, great experience! Our flight was early and they managed to get us on an earlier bus! Thank you!

• Viiator who?

  Karen M,

  14 thg 9, 2024

  2.0

  No record of my purchase with the vendor for the bus trip, allowed me to go in any case. Checked his reservations and no record of mine. Waited until all were boarded before I was permitted on. Very courteous driver & quality bus.

• Scam

  Cynthia B,

  7 thg 8, 2024

  1.0

  Viator is a third party entity. We missed our scheduled shuttle because of a flight delay. Viator would not refund, nor apply the credit to another shuttle. Not only that, the customer service representative told me all shuttles were sold out for the next 2 days. The customer service representative then tried to tell me the only service available for same day transport from Vancouver airport to Whistler was going to cost $975!!! Lies…luckily I searched Skylynx airport shuttle and was able to book a same day ticket for a later time for $110. Skip the hassle of using Viator and go directly to the service provider. Viator also claimed there was an additional cost for sports equipment, such as bikes. When I booked with SkyLynx directly I found out the first bike is free.

• Comfortable and convenient

  Paul S,

  16 thg 3, 2024

  4.0

  Comfortable, convenient, with very friendly service! However, there seemed to be some internal communication problem after I coordinated a change in pickup location from Whistler to Creekside and the driver did not have my name on his list.