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• Tour was awesome; crew named Jade was rude!!!

  Guia C,

  20 thg 8, 2025

  - Viator

  5.00

  We had a wonderful time on our Whitehaven tour. The beach is absolutely stunning and the overall tour experience was excellent. Most of the crew were so pleasant, friendly, and helpful, which made the trip even more enjoyable. Unfortunately, our experience was dampened by one crew member named Jade. Unlike the rest of the team, she came across as bossy and rude to guests. She made insulting comments and, shockingly, grabbed my sister’s paper plate, saying that “we should be eating hotdogs on napkins.” Moments later, we saw her eating off a paper plate herself. The hypocrisy and lack of courtesy were disappointing and very unprofessional. It’s such a shame because everything else about the day was fantastic, and the rest of the crew truly went out of their way to make it memorable. Whitehaven Beach is an absolute must-see, and I would recommend the tour overall—but management should seriously address Jade’s behavior, as it takes away from an otherwise amazing experience.

• Amazing beach experience

  sultanq2000,

  19 thg 8, 2025

  - Viator

  5.00

  Crystal clear and beautiful beach. This trip is a nice way to relax and enjoy some personal moments! The guides were very friendly and accommodating.

• Good but tiring

  Tarun K,

  27 thg 7, 2025

  - Viator

  4.00

  The trip was very good but the only thing which was annoying is that you travel for 4 hours to and fro to stay at the beach relaxing for less than 2 hours. Even transfer from big boat to small boat and than to the island takes 30-45 mins each while embarking and disembarkinv the boat. I would recommend a full day trip but the price for full day trip should be less.

• Not the best

  Bonnie C,

  26 thg 7, 2025

  - Viator

  1.00

  Have done a lot of different tours around the Whitsundays over the years as we do a lot of travelling. Was actually really disappointed with this one. Staff weren’t overly friendly they were actually blatantly rude, nothing in particular just not warm or friendly, seems like none of them enjoy their job. Very poor instructions, we did the half day Whitehaven tour and when arriving to the island we had to stand in line and wait around to disembark whilst they gathered up all the other people doing the “full day tour” to get them off the boat and onto another boat. We waited approx 15/20 minutes. I really feel for those like us doing the shorter day it would work better to disembark those passengers first to maximise what is already limited time on the island. Connection back was also frustrating having to get off on Hamilton island and wait around. Definitely recommend putting those details in the advertising.

• Great professional friendly service

  catelouise i,

  2 thg 7, 2025

  - Viator

  5.00

  It was a beautiful pleasant day the crew were great and professional. On time no waiting around. Well worth the trip loved it!