Please wait in the hotel lobby.  Your driver will find you by eye contact, or read your name from his pickup list.  The hotel pickup is 24 hours available.  The local tour operator is your back up in Xining.    He/she has all information of your driver and vehicle. Frequently Asked Questions: Q:  Is your service better than calling a taxi on site?   A:  Taxi service is not always available in Xining.  If the hotel doormen can not find a taxi for you in time, the stress of waiting for a taxi will cause big problem.   Using our service, you will have a better vehicle with service from a reliable driver, at your preferred pickup time.   Q:  What should I do if I can not find my driver?  A:  Telephone the local travel agent.  The staff will ask you to pass the phone to a Chinese standing beside you, find out your exact location.  Then please wait here.  Your driver will come to you.  Do not move!  Do not go to airport by yourself. Q:  How can I modify a reservation? A:  Please use the urgent contact number on your voucher, contact the local travel agent as early as possible.    Q:  How can I cancel a reservation?  A:  Please use the urgent contact number on your voucher, contact the local travel agent as early as possible.     Q:  Will the driver telephone me before pickup? A:  No.  Your driver does not speaking in English.  The local travel agent will be your backup.