1. Booking Your Service Once received, our team reviews your details and prepares your service. 2. Reservation Confirmation You receive a confirmation with your trip information, pick-up location, and vehicle type. If anything needs to be updated, our team is ready to assist. 3. Pre-Service Communication Around 48 hours before pick-up, we will contact you and provide you with the following: Your driver’s name Direct phone/WhatsApp contact Vehicle details Any reminders or meeting-point instructions We communicate through the platform, email, text, or WhatsApp. 4. Pick-Up Coordination Your chauffeur monitors your arrival when coming from an airport or cruise port, adjusting for early arrivals or delays. Pick-up locations vary: Airport: Baggage claim or curbside Cruise Port: Assigned terminal pick-up zone Hotel/Residence: Lobby or main entrance Attractions/Restaurants: Marked loading areas Your driver assists with luggage and confirms your destination. 5. En-Route Experience You travel in a private, clean, climate-controlled vehicle. The chauffeur follows the most efficient route. Child seats can be arranged in advance. 6. Support During the Trip If any changes arise — extra stops, timing adjustments, or updated drop-off instructions — our dispatch team remains available. 7. Arrival & Drop-Off Your driver helps with luggage and ensures you arrive safely at your final destination, whether it's a hotel, airport, cruise terminal, residence, or event.