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Cần Quan Tâm

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• 30+ countries visited-worst tour operator and guide I’ve ever experienced

  Jarrett W,

  4 thg 3, 2025

  - Đánh giá từ Viator

  1.00

  This was, without a doubt, the worst experience I have ever encountered—and I’ve traveled to over 30 countries. From start to finish, it was a mess of confusion, poor coordination, awkwardness, and a lack of professionalism. Let’s start from when I first booked this it took days to weeks to finally get a response about my booking when I messaged on viatior. Before the tour even began, communication was abysmal. I was told the tour operator had been trying to reach me, but they had the wrong number. That may have been my mistake, but they never attempted to contact me through other means like Viator . When I landed, I made multiple attempts to reach them via WhatsApp voice and text. I had no idea if the tour was still happening. I went through customs and immigration and luckily the guide was there. Had I waited for confirmation, it would’ve been 40 minutes before I got a response on WhatsApp. As soon as the tour commenced the guide and I waited 15–20 minutes for the driver, who was parked in the wrong area of the airport. At 1:40 PM, two hours into the tour, the driver did not know where to park at the canal locks. At 1:53 PM, the guide was unsure which line we needed to be in. At 2:00 PM, I was asked if I wanted to skip the film at the locks. I said I did, yet the guide argued with me about my own decision. Then, at 2:27 PM, she bizarrely told another visitor at the locks (not in our group) that they couldn’t put their child on their shoulders—something she had absolutely no authority over. At 2:51 PM, she asked a worker if she was properly exiting the canal. At 2:55 PM, when we finally left, there was zero coordination with the driver. We again waited. Then at 3:29 PM, after another stop the driver could not be found. After FOUR UNANSWERED CALLS, he finally picked up, turns out he had wandered off to a shop without telling anyone. At 3:36 PM, the guide said take a picture. I didn’t initiate or ask, but the driver stopped anyway, making it feel as though I needed to. A very common theme throughout the experience. I was told the entire time to take pictures of things I did not care about photographing. At 3:39 PM, the guide came off as condescending when I expressed disinterest in buying souvenirs, rolling her eyes and making passive remarks. Completely unprofessional. Not that there was time or personal desire to do anymore of the tour but- At 3:55 PM, I was told, without warning, that I wouldn’t get to do a significant portion of the tour. No explanation, no apology—just a matter-of-fact statement. The guide said it was due to “carnival”. I didn’t care but it would’ve been nice if that was communicated by the operator. To top it all off, at 3:58 PM and 4:02 PM, the guide asked me 2 separate random quiz questions from the tour, not in a light hearted way, but as if I was being tested. When I didn’t know an answer, she seemed annoyed. This tour was an absolute waste of time and money. It was disorganized, frustrating, and filled with awkward, forced interactions that made it feel more like a hand holding school field trip than an enjoyable experience. $170 for this? A complete rip-off. You could not pay me to go on this tour again. Do yourself a favor—book something else.