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Cần Quan Tâm

Đánh giá

• Good hike but poor communication

  Iyore A,

  18 thg 9, 2025

  - Đánh giá từ Viator

  3.00

  First, communication was lacking. I only received a message the night before the event with my pickup time. The driver was punctual, but he dropped me off at a café without explaining that I needed to change buses. He only spoke Spanish, even though I specifically requested an English tour. Another passenger had to explain the bus change to me. The second bus had no ventilation or A/C, and I later learned that most passengers paid $20 for the same tour while I had paid $80. The new driver also spoke only Spanish, and through other passengers and Google Translate, I found out that we were expected to pay the Pacaya Volcano admission fee separately. I reached out to the tour agent via WhatsApp, who confirmed that the admission fee was included in my package and that I would have an English-speaking guide. When we arrived at the volcano, the guide Carlos spoke both Spanish and English, which was reassuring. He was kind, and was considerate of everyone’s walking pace. However, what truly alarmed me was at the end of the tour: I told Carlos I was going to use the restroom, and when I came out, the bus had already left without me. I had to run after it, yelling for them to stop. Thankfully, Carlos and some vendors ran after the bus as well, and the driver eventually stopped. Not doing a headcount before leaving is unacceptable and extremely upsetting. Because of these issues, poor communication, lack of clarity on pricing, no guaranteed English guide, and most importantly, leaving me behind, I cannot recommend this tour.

• Family Trip 2024

  Hortencia D,

  4 thg 8, 2024

  - Đánh giá từ Viator

  5.00

  The tour was fun, the guide was very informative and interactive. We not only got detailed information on the volxano, we were also given information on some of the plants and insects that we would come by on the trail down. Again, our guide was excellent! Transportaion was comfortable, staff was very polite and offered assistance with every query we had. I would definately recommend if you want a memorable tour.

• Fantastic tour

  Arlene H,

  30 thg 6, 2024

  - Đánh giá từ Viator

  5.00

  Amazing hike! The host greeted us and made sure we were safe traveling to and from the volcano. Provided us with a nice healthy lunch , sandwiches, apple, a snack and water. Which was so appreciated as we were stuck in a road block for a few hours due to flooding. The driver ensured we got back safely. Highly recommend booking with this company.

• Highly Recommend

  Andrew L,

  14 thg 5, 2024

  - Đánh giá từ Viator

  5.00

  Departed from Guatemala City with private transport. We hired horses one-way to the Pacaya lava field. The views were amazing. Did not see the volcano summit due to clouds, but good for any day as the clouds flowing over the lava fields were very cinematic. Very cool tour.