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• I will not repeat.

  Rosemarie P,

  19 thg 8, 2025

  - Viator

  3.00

  The number of people made the trip to Alcatraz difficult to enjoy. The lines to get off and on the boat were bad. The amount of people stepping in front of me was uncomfortable. I have been on the same tour four times and this has evolved into “pack more people on.” The night cruise went well, however. Very enjoyable….far less crowded.

• For the price, I think...

  Silvia G,

  19 thg 8, 2025

  - Viator

  4.00

  For the price, I think it should be refurbished and better maintained to give a better experience also should have tour guides

• Alcatraz great, SF Bay great, but don't purchase this package or with this company

  Brian M,

  17 thg 8, 2025

  - Viator

  1.00

  The tour itself was awesome. But the communication was the worst. For 1, this isn't booking is very 3rd party. You book this trip and you get a voucher through 2 different companies, the Blue and Gold Fleet which operates the SF Bay tour and the Alcatraz Ferry through CityCruises. By the way, you get nothing more than a voucher for each ferry. The tour of Alcatraz is free and not part of the ferry. The ferry for each if bought separately is about $80, I paid $150 for this combo not realizing it was different. Anyway, you get a code to use with the Blue and Gold Ferry which you can redeem at any time, but you don't get it until 24hrs before your alcatraz time. Which is ok, although we were in town for several days and would have gladly done the SF Bay tour earlier if we had received our code. You don't get a ticket or time for that, just a voucher to exchange, you just go up to the Blue and Gold ticket booth and get your tickets. That tour is nice, you go out to the Golden Gate Bridge, around Alcatraz, and back, with narration. Nothing fancy, but a nice tour. The alcatraz tour itself, again which has NOTHING to do with this package, is nice. There's a 60 minute headphone narrated tour in the cell block, then everything else is just go as you want walk around the island. The Alcatraz ferry is very popular, so you must buy tickets in advance. And the times are exact. For night, there's a 5:55, a 6:30, and a few more later. We purchased the 5:55. You have to be there 30 min early. So we came at 5:15 to be safe. Come to find out, either Viator or CityCruises changed our boarding time to 6:30 without asking or even notifying us. So we weren't allowed to board at 5:55 and had to wait to 6:30. Not the biggest deal for most people, but we had a tight schedule where I only allowed 1.5-2hrs on the island (ferry takes about 10 minutes). So this change limited me to about 1hr, which meant that I couldn't do the audio tour and just had to walk around quickly since it takes 15 min to get to the cell block. Again, the tour itself is cool, but this is free by the National Park Service, has nothing at all to do with the tour. The tour you're buying for about $150 per person is the ferry to and from Alcatraz only, plus the SF Bay tour. The SF Bay tour costs $30/person and the Alcatraz ferry if you buy it direct through CityCruises is $50/person. So do it on your own and don't buy through Viator. I actually don't beleive, by the way, Viator is at fault. They are the vendor for Must See-Alcatraz tours / Muir Woods and Sausalito tours. They're the group that wouldn't let me refund my purchase nor make any changes to the time after screwing me over. Viator just didn't advocate for me and told me I have to take it up with the tour vendor. But again, don't buy this package. It costs twice as much as buying the same things individually and they'll change the times on you without asking/telling and won't refund or help you if those times don't work.

• Tickets are so expensive,...

  Stephanie L,

  16 thg 8, 2025

  - Viator

  2.00

  Tickets are so expensive($139 per person), yet customer services are NOT flexible to assist with any changes. We were told the cut off time to board was 1:05 but boarding staff denied us entry when we got there at 1:04. They said cutoff time 1:03. For the price we paid we weren’t even offered to reschedule for a later time or date, only that there were no other availabilities. You can get cheaper tickets for both the Alcatraz and Bay Cruise at the gate. They are a lot more flexible if you have to reschedule or need accommodation. They’ll even stamp your ticket to the next available ferry if you can’t make it to the one you booked.

• The Rock

  Katharine D,

  16 thg 8, 2025

  - Viator

  5.00

  Very informative, liked the pace of the recording. I do wish there was more info about the military and Indians that were there as well