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• Where's the Boat?

  platinumforever,,23 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We took the Light Festival Cruise last night. The tour guide was lovely and did a great job. That is, once we got on a boat. We arrived in time for the tour to the location linked and depicted in our tickets We arrived in time for the tour and got in line. They loaded a couple of boats and stopped loading right as they got to us, for the next boat. We were ten minutes after our scheduled time. Several minutes later, the last boat showed up across the canal. It drove off after unloading its passengers. Not to us, but down the canal. No one noticed, of the staff. It was at least three minutes or longer before the three staff of this tour company noticed that the boat was not just crossing the canal to us, but had driven off and disappeared out of view. They were engaged in conversation and messing with their cell phones, not paying any attention. When they finally noticed that the boat was not in front of them, they began trying to get the boat back. When we asked about the tour, one of the staff was quite rude to us. Several times, we overheard them arguing with people on the phone about how this happens too often. He refused to tell us how long it would be before our tour began. Even when we informed him that one of us needed to use a toilet. Actually, he already knew one of us needed to use a toilet from when we asked about a toilet on board or a toilet nearby when we checked in for the tour. When they finally decided to inform the rest of the passengers about their snafu, they said it was “a few seconds” before they called the boat to return. This was not true. It was several minutes, hence why it took so long to return rather than simply turning around as it should have. Further, when we arrived and showed them our tickets, they told us that our tickets were for the city center location, not the one we had walked great distance to, on Waterlooplein (which, by the way, is not correctly marked by the pin they put on the map.) They said it would be fine because their boats would not be full, but our tickets were for the city center location. I told them that we clicked on the map in Google and Apple, and they both showed the location that was not the city center. The map depicted on our ticket shows the location we approached as well; the only indicator otherwise was the note that we were to go to “the center”, 5 minutes from a station and find orange hoodies… no address proper, only the false address. They acted like it was a big deal. And that it was our fault for showing up at the wrong location. It was not. We received the wrong address in the confirmation and on the ticket. The city center would have been preferred. It was much closer to our hotel and given the fact that I am disabled and have an injury, walking eight minutes versus walking 28 minutes each way would’ve been much better for my body. Lastly, the tour was 65 minutes. It was advertised for 75 minutes. We stood out in the cold for almost 40 minutes, waiting for the boat to come back and information about an alternate restroom. We were spoken rudely to by an employee several times, and we did not get what we paid for. I doubt that I would ever buy a tour from this company again on their boating front. I certainly cannot recommend them.

• Very very bad

  touriar696,,21 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  Extremely bad and misleading on GetYourGuide. Snacks is a cheese board and some nuts. Screaming American as a guide who only talks about cycling. The next day you still have the diesel fumes in your nose. What an incredible cat in the bag!!

• Just do it … great way to get some history and entertainment with wit…. Roger is the man

  ANTHONY B,,19 thg 12, 2025

  - Đánh giá từ Viator

  5.00

  Great experience, very informative and witty thanks to Roger the guide. Wanted it to be 3 hours it was that relaxing and entertaining. Thanks go to Jeremy as well the captain who made you feel the boat was floating on air. BTW the dock is one of the little docks ones across the road from Café Karpershoek…watch for the crew boarders in orange.

• Great canal tour with cheese and drink

  H2337DOadamc,,9 thg 12, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Awesome tour. Jack and Albert were great guides. Very detailed and entertaining. Would highly recommend. Wish we had been on for longer as the time flew by.

• Interesting trip

  FellowTraveler817824,,23 thg 11, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Natalia was a great host and gave us some interesting facts about the canals and houses around them. I would not buy the nibbles as it is basically a plate of cheese. Some biscuits with it would have been better with less cheese.

• Beautiful surroundings with an unprofessional lame student guide

  barbarakY3686FW,,10 thg 11, 2025

  - Đánh giá từ Tripadvisor

  2.00

  The canal cruise itself was beautiful, but the 22 year old guide ruined the experience. She was more concerned with showing off, being cool and making lame jokes than with providing interesting information about Amsterdam. For an hour, it felt like listening to a know-it-all student instead of a guide. Super unprofessional and a bit of a pathetic display.

• I recommend, very good

  DanielDuering,,8 thg 11, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Great, Arnould is an exceptional guide. Great, Arnould is an exceptional guide. Great, Arnould is an exceptional guide

• Great ride

  T8028MUjenniferc,,1 thg 11, 2025

  - Đánh giá từ Tripadvisor

  5.00

  We had a great time. The tour guide was informative and funny. It is very beautiful to see Amsterdam by boat very interesting facts given during the tour.

• Cozy, Romantic, and So Much Fun

  philippelX6906WZ,,18 thg 10, 2025

  - Đánh giá từ Tripadvisor

  5.00

  The staff was incredibly welcoming and attentive, always making sure our glasses were full and we had plenty of delicious snacks to enjoy. The unlimited drinks option was fantastic—great wine, local beers, and festive cocktails made it feel like a true holiday celebration. The bites were fresh and flavorful, and there was a great mix of Dutch favorites and seasonal treats.

• Boat ride

  Sudipta N,,15 thg 10, 2025

  - Đánh giá từ Viator

  5.00

  We had a fantastic time with commentary , cheese and drinks. Very good experience. Very informative and caring

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