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• Our aurora guide on January 10th: Isabella deserves a 10/10 rating!

  entrequatrerius,,1 thg 2, 2026

  - Đánh giá từ Tripadvisor

  5.00

  I teach at the university in a master’s program in Natural Heritage. I teach a course in which we discuss the role that a tourist guide should have, especially in natural environments. On our excursion to discover the auroras, Isabella: • Planned and executed the route and activities impeccably. • Conveyed passion, sharing her enthusiasm and excitement. • Through her explanations, helped us understand the scientific interpretations and the historical, cultural, and traditional context of the auroras, turning every moment into a meaningful experience. A person dedicated to guiding must have certain qualities, abilities, and skills. Isabella was kind, authentic, sociable, friendly, confident, and well organized. In addition, she has excellent oral communication skills, with a very pleasant tone of voice and clear diction. Despite not being from Norway, she demonstrated strong knowledge of the subject, the territory, and the culture. Just one suggestion for the company: it would be good to create small posters with diagrams explaining the scientific origin of the auroras and the colours that can be seen, to briefly help complement the guides’ explanations. David

  

• More than fantastic!!

  Jolem2019,,28 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  My partner and I have done three activities. And all three were fantastic. We started with the Aurora Safari Minibus with Johnny as driver and Isabell as guide. Both fantastic. Johnny for his driving skills with the comfortable minibus in the snowy landscape and Isabell for her enthusiasm, humour and knowledge. We made several stops and were able to take beautiful pictures of the Northern Lights at all stops! The second activity was the Tromso Dog Sledding. After the ride in the comfortable coach and the clear explanation of the instructor we made a beautiful trip with the Huskies through the snowy landscape. Afterwards a nice cup of soup and hot chocolate to warm up. Friendly people and top arranged! The last activity was the Silent Whale Watching. Under the inspiring and enthusiastic leadership of Olek, Connor and Nilma we followed a beautiful group of killer whales. Olek and Connor shared a lot of information with us during this trip and we were lucky to see this group of killer whales. All in all, all three activities are definitely recommended!!

• Great fun hunting aurora with Ambre and Magne

  christinegP3348KX,,25 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Our first night in Tromso was Friday, Jan. 16. We signed up with Best Arctic for a minibus tour about two weeks before we left. Aurora hunting is a game of chance. You have to have clear skies, solar activity in the right direction and orientation and various other factors. So we decided to sign up for aurora tours for six straight nights with various companies. We were lucky on the aurora part our very first night. Dancing greens with a hint of red. Ambre (guide) added to the experience with her stories, explanations and, most of all, enthusiasm. Magne (driver) was very safe on the icy roads. Best of all, they found a spot well off the road--away from traffic--with wonderful landscape.

  

• No flexibility if forecast is not good

  adelad238,,3 thg 1, 2026

  - Đánh giá từ Tripadvisor

  1.00

  I do not recommend booking with this company, even less if it’s last minute. They don’t give you any option to cancel if you book a day before. I booked not even 24 hours before and asked for a refund because the forecast is not good and they did not care. There are other, more responsible, companies who give you the option of canceling if the forecast is not good. It’s ridiculous that they say you have to cancel 48hrs before if the booking wasn’t even made 48hrs before, and they did not warn me this when I was booking at the counter.

• User-friendliness and professionalism

  Navigator28064702863,,31 thg 12, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Very nice experience of Aurora Safari Minibus with Amber and Magne who feasted us with information, anecdote and same songs and especially did not let go, until the end, despite difficult weather conditions to allow us to finally see aurora in a beautiful setting! Thanks again to them for the good humor, friendliness and dedication 😀.

• Guest

  annapA8137EI,,26 thg 12, 2025

  - Đánh giá từ Tripadvisor

  3.00

  My birthday was on December 23, and on that day I went with you on the Northern Lights tour. A photographer took pictures of me during the trip. I paid for the photos as well, but on the website there are only 4 photos from December 23. Could you please explain where the rest of the photos are? I would also like to understand why my photos (or the photos of other guests) were not uploaded, while only those 4 photos were selected. It feels unfair, as I also paid for this service. Additionally, I would like to mention that the food tasted like cleaning detergent, which was quite unpleasant. At the same time, I want to say that the guide was very good, the bus was comfortable, and we were lucky to see the Northern Lights ✨ I would appreciate your clarification regarding the photos.

• The most amazing experience!

  gordonc22269,,21 thg 12, 2025

  - Đánh giá từ Tripadvisor

  5.00

  This is our first visit to Norway and the Northern Lights tour was the first excursion we had booked. Anastasia was the perfect guide and was absolutely determined to find the perfect location for us. Her persistence paid off and we were blessed with the most magnificent display of lights, the best of the season so far (as described by Anastasia). Thank you for an amazing evening, we will never forget this experience!!

• Waste of money and poor experience

  TrustedTruthReviews,,9 thg 12, 2025

  - Đánh giá từ Tripadvisor

  2.00

  This is an honest review of our Northern lights tour with Best Arctic on December 2nd 2025. We got picked up in a small mini bus (maybe an 18 seater) for our Safari Northern Lights tour (6.45pm to 1.45am) Our guide Amber greets us all and off we went. 20 to 25 minutes into the tour, we stopped in what was a little car park and managed to see some faint Northern Lights. We continued on our journey for about another 1 and half to 2 hours on the mini bus, and Amber has not stopped talking from the moment we got on. Don't get me wrong, she is a lovely young lady, but boy can she talk....for nearly a whole 5 and a half hours non stop, there and back. On our 2nd stop, we were told I think that we were going into a house so people could get changed into thermal suits. But NO, we end up down a snow covered road. We're led to believe that we would be sitting round a camp fire, but NO, Amber gets out something that resembled a Wok but without the handle. The fire in the Wok was eventually lit and here we stood with Amber talking for the next 3 hours while looking for Northern Lights. With no lights, Amber said I'm now going to make you all a nice drink and cook you some food. Well, we got vending machi e cardboard cups with either coffee, tea or hot chocolate. Now for the cooking....we got something that resembled army packet or astronaut packed food with hot water poured into it......and this is cooking ????? It was terrible. We board the bus to go back to Tromso at about 12.30am hoping that we might all get a bit of sleep....but NO. Yes you guessed it, Amber was chatting again all the way home again. The trip, the road side location and the so called food was VERY VERY POOR and was not worth the money. I state yet again, Amber was a very friendly young lady that tried to give us information about Norway, but we also ended up learning all about her and our driver. What a waste of money and I would advise to avoid at all costs. You've been warned

  

  

• Unacceptable Service, Zero Flexibility, and Ruined Experience - AVOID!

  860tsvetia,,4 thg 12, 2025

  - Đánh giá từ Tripadvisor

  1.00

  My experience with Best Arctic for the Northern Lights Minibus Chase was profoundly disappointing and unacceptable. This tour was the main reason for our trip to Tromsø, and the company completely failed to deliver the service promised, especially for the premium price of the flexible minibus option. On November 30th, 2025, our guide made the decision to take us to a convenient, well-known "camp" instead of actively chasing the Aurora. Despite assurances that the guides were in constant contact with other agencies for real-time information, this clearly was not the case. The absolute proof of this failure is that friends of ours, who booked with a different company on the exact same night, were driven slightly further away and managed to see the Northern Lights beautifully and clearly. While we understand the Aurora is a natural phenomenon, when other companies successfully drive to the correct location and you do not, the responsibility lies squarely with the poor planning and lack of effort from the tour operator. We paid a higher price for the minibus expecting flexibility and more options to "chase" the lights, but were instead taken to the path of least resistance for the guides. This lack of effort and poor judgment is inexcusable and ruined a once-in-a-lifetime opportunity for us. Adding to the poor on-the-night service, the post-tour customer support regarding a requested full refund has been extremely unsupportive and slow, further demonstrating a severe lack of commitment to customer satisfaction. We trusted the positive reviews, but it appears they are very misleading. Based on our poor experience, the misleading promises, and the lack of professional service or support, we absolutely do not recommend Best Arctic to anyone looking for a quality Northern Lights experience. Book with a company that truly chases the Aurora.

• Great tour

  Inspiration291351,,12 thg 4, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Jenka our guide is amazing with her knowledge. She took care us very well. There was a soup and hot chocolate during the camp fire. Luckily, on the way back we found another aurora.

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