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Chính sách hủy

Đánh giá

• Excellent

  853valeriob,29 thg 4, 2025

  - Đánh giá từ Tripadvisor

  5.00

  The visit was exciting for the beauty of the places and especially for the guide, Khurshid Razakov, who in addition to speaking excellent Italian, made us know the historical details of the places and took care of us carefully assisting us, at the end of the tour, in booking taxis to the restaurant despite the late hour.

• MAI PIU' SILK ROAD TRAVELLERS.

  AleCapu 9518,6 thg 7, 2024

  - Đánh giá từ Tripadvisor

  1.00

  I bought a day tour of Bukhara with an Italian guide from Civitatis but the voucher said that the local service provider was "Silk Road Travellers". From the outset it was evident that the guide, a young girl of just over twenty, knew very little about the Italian language but the worst thing is that she also knew very little about the history of Uzbekistan in general and Bukhara in particular. For everything he showed us he really told us two words and moreover in bad Italian that we were struggling to understand. We did not understand if the problem was his lack of knowledge of Italian or his lack of knowledge of the history of what he made us see. He didn't even show us everything that was scheduled, he left us at 13.30 instead of 15, we were not even given the water that was scheduled, which would be nothing if the tour had lived up to what we paid, which is 150 euros. You can imagine the anger when we met the other Italian guides who spoke perfect Italian and really knew their work. We pointed out to our guide that she was not up to the job and she shyly confessed that she had only been doing it for two months. Back at the hotel I forwarded a complaint to Civitatis who informed me that they would contact the service provider, Silk Road Travellers. The latter communicated that the tour had gone as it should, of course lie and unprofessionalism. Nothing like this has ever happened, and yet I have travelled a lot. However in the end Civitatis offered us a refund of 25% of the service which was surely the percentage that was up to them for providing the customer to Silk Road Travellers. My advice for travelers is not to rely on this tour operator who was perhaps unlucky to make a guide work who did not know the language well or even his work but at the same time was not serious enough to admit with the customer his mistake.

• Great time in Bukhara

  O3747YOmuhammada,18 thg 5, 2024

  - Đánh giá từ Tripadvisor

  5.00

  It was an amazing experience specially Bukhara and it was even better when we had our tour guide Gullnaz she was one of the best guide with fluent English speaking and very knowledgeable person and worth of ur time I highly recommends her if you want to make ur trip more memorable

• Amazing experience and an amazing city guide

  mohamed O,9 thg 12, 2023

  - Đánh giá từ Tripadvisor

  5.00

  An amazing way to see and experience the historical city of Bukhara with an amazing city guide Shokhrukh who was simply an incredible person, very knowledgable about the history of the city and some of the stories associated with old Bukhara as well as showing me the best coffee and food spots in the city. This is a must have experience if you wish to understand Bukhara and Shokhrukh is your man for this amazing experience