Cần Quan Tâm

Bao gồm

Đánh giá

• Great experience but big problem with inaccurate information

  PeiKen H,18 thg 5, 2026

  - Đánh giá từ Viator

  2.00

  This tour might deserve a 5 star in normal circumstances, but in an effort to call out the problem so that others don't get stuck with the same problem, a 2-star seems appropriate. So let's start with the goods - the tour itself was great, the guides were friendly and fun and did a great job keeping the group together. The bioluminescence was much brighter than what I experienced in other places. The problem - one big reason we booked this tour at 7pm and not others which started later was we planned to take the last ferry at 9:30pm back to Ceiba. It should have been enough time, as the tour runs 1.5 hours and there would be an hour for us to get back from Esperanza to Vieques. But literally 40 minutes before the supposed start time at 7pm, they called and said that the tour would start at 7:30pm instead. This basically left us with no choice but to risk missing the ferry. And sure enough, we did miss ferry and had to scramble to find a place to stay late at night (though the locals were very nice and helpful). In the tourism business, accuracy and on-time are so important, and I don't think I need to overstate how critical this is to allow customers to plan their trip should they choose to. We paid the price (extra cost for accommodation, time and energy) for the tour agency not being reliable. Another problem was with the pickup. The address show in the event detail was not close to where the meetup place actually was. Compounded with the problem that there were multiple tour operators around the same area, it was really confusing. They should really make it more clear so that anyone can find with meetup point without much efforts.

• Great experience

  Maria C,18 thg 5, 2026

  - Đánh giá từ Viator

  5.00

  Saul and his team did a great job giving the instructions and taken care of the whole group at all times. This is a beautiful experience! Thank you guys!

• Could’ve been better

  kaitlynn910,17 thg 5, 2026

  - Đánh giá từ Tripadvisor

  2.00

  Our meet up time was delayed by half an hour and then our guide was still late to the pick up. On top of this our bus broke down 5 minutes into the drive because the guide forgot to fill it up with gas. We were stuck waiting on the side of the road without AC for a good 20 minutes so our tour was now delayed about an hour. Before we left I asked the host if there would be taxis available when we got back since it would be late. He told me there are taxis near the bay as well as by phone to call. When we got back, our guide dropped us off and immediately drove away leaving us on the side of the road. No businesses were open and there were no taxis available by phone or at the drop off. I would’ve arranged a taxi ahead of time if I was told this would be the case. Luckily, we were able to get a ride with another tour guide from another company. The bay and the water was beautiful! 🙃

• Amazing experience

  Bilal M,17 thg 5, 2026

  - Đánh giá từ Viator

  5.00

  We had the best tour guide and it was a magical experience on a new moon night. Our tour guide was very knowledgeable and told us a lot about the wildlife, ecosystem, and he was funny too. It was a fun ride to the area we stopped and what we saw there was unforgettable! :) cheers

• The host is very...

  Carrie K,3 thg 5, 2026

  - Đánh giá từ Viator

  5.00

  The host is very passionate about the ecology of the Bioluminescent Bay. Although it was a full moon, we could see the bioluminescent microorganisms and they put a tarp over the kayaks so we could see them better. Great experience!

• Worth booking this experience ! 🤩

  X7827ZUalexandrah,3 thg 5, 2026

  - Đánh giá từ Tripadvisor

  5.00

  The tour was an amazing experience. The tour guys were very friendly and knowledgeable. They explained in details and we were able to see how the water glows. 100% recommended this tour !

  

• Great experience

  Homer Z,1 thg 5, 2026

  - Đánh giá từ Viator

  5.00

  Great experience. The guide was very knowledgeable as well. It was worth the money. Awesome time……..

• Super Fun

  Benito C,30 thg 4, 2026

  - Đánh giá từ Viator

  5.00

  100% recommended, our guide Raul did a very good job not only in getting us safe but in explaining everything about the bioluminescent bay. Excellent service definitely a wonderful experience.

• Great experience

  morgan a,26 thg 4, 2026

  - Đánh giá từ Viator

  5.00

  Raul was super communicative, friendly, and knowledgeable. He was so personable and made it such a fun experience to see a magical sight. He really made me feel welcome and at home and was not at all rehearsed or awkward. Thank you Raul for everything!

  

  

• Relaxed and really nice

  Jessica S,25 thg 4, 2026

  - Đánh giá từ Viator

  4.00

  Raul was a really nice authentic tourguide with a lot of knowledge. We had a privat tour and really enjoyed it.

• Xem thêm đánh giá