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• Zero Hopping on, Zero Hopping off

  Christy L,

  22 thg 10, 2025

  - Viator

  1.00

  Here is the situation. The bus was (obviously) not running at the same frequency as during the height of tourist season. This was not explained on the viator site or on the site of the BigBus. I looked at it several times during the day because we only saw 1 bus in an 8 hour period and it completely bypassed the stop we were waiting at. I again went on the site to see if the stop we were at was not being used, but it stated that it was and that we should see a bus every 20 minutes. It did say that there were 2 stops that were not in operation. Our plan was to walk to the mall and around the mall, then grab the bus and take it for the full run, then take it again around and jump off at arlington. We ended up seeing the monuments on foot and waited for the bus for over an hour at a stop. About 30 minutes into our wait, we saw a bus, but it bypassed our stop (which again, the site said was in operation), so we assumed it was the one that wasn't hop on hop off. So we waited another 45 minutes. After not being able to contact anyone, we decided to walk to the next nearest stop (fairly close--a few blocks). At that stop we met another group who had been already waiting 30 minutes for the bus. They complained about having to sit (on the bus) at Union Station for 30 minutes earlier in the day, so decided to walk the mall and grab the bus for the end of their day to get "their money's worth". We waited with them about another 25 minutes and a bus did not come by. They left and then we decided to ditch out as well. Bottom line is we never actually got on a bus, and never made it to Arlington. I wrote a bunch of emails through Viator and received a response saying that it was likely uncontrollable traffic that extended the expected wait times. It wasn't traffic. the place is empty and while the roads had been closed the previous weekend (for the visit by Zalinski) and a march, it was a work day and the roads were wide open. This was a failure to admit and advise that they were working with a smaller crew and bus schedule. I'm very disappointed and I encourage anyone who is buying this to get answers in advance as to what your wait times will be and which stops will be in service.

• 10/10 amazing.

  Allison P,

  21 thg 10, 2025

  - Viator

  5.00

  It was absolutely amazing. It made our trip to Washington DC memorable. There are many stops and all very important , the bus is very punctual and the audio tour is nice and complete.

• Ease access to the...

  Abhishek J,

  21 thg 10, 2025

  - Viator

  5.00

  Ease access to the tickets and great way to get around a well renowned city in the world. Would definitely recommend this to the avid travelers.

• No to hop on hop off

  Kat B,

  20 thg 10, 2025

  - Viator

  1.00

  We weren’t able to do the last three stops because streets were blocked off. They should refund a portion of tour. Not their fault but not mine either. They should also have better schedule for stops. Other people were confused as well.

• Skip this night time tour

  Henry G,

  20 thg 10, 2025

  - Viator

  1.00

  Night tour was the exact same route and audio as the day tour, just charged extra for the same ride.