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• Lack of communication and unclear check in instructions

  Nicole S,

  17 thg 8, 2025

  - Viator

  1.00

  The check in process was not laid out well at all. I spent 30 minutes trying to find the boat as I thought this was where we checked in only to find a person 10 mins before final boarding who told me I needed to go to the main terminal to check in. Some of the sent information about check in is conflicting and made it seem as though you check in at the boat. The boat for this tour company is out of use and so their designated docking area is empty with no indication of where else to go. I am an English speaker and this was all very confusing. I can’t imagine how confusing this would be for non English speakers. Ideally the information for check in should be updated across all the communication pages as they often said different things. It’s a different boat that is used to ferry you to the island but same company while the other boat is out of use. Unfortunately this boat also became out of use and we were all stranded for an additional hour or so on Fitzroy Island with little to no detail from the tour company about what was going on. The boat pulled up to dock but couldn’t dock and continually attempted to dock before leaving when it couldn’t. No information was given to the massive queue of people waiting in the hot sun other than they weren’t sure what was going on but we should sit down. I felt really sorry for the tourists that had flights later that evening but really that’s the risk you take! Overall as a passenger who only booked for transfers I was disappointed with the lack of communication and clarity from the company. Fitzroy island itself is an amazing place and only a few meters from the beach you’ll find amazing marine life. The island was 10/10. The trip to and from not so much.

• If you’re a nature lover...

  Gus F,

  11 thg 8, 2025

  - Viator

  5.00

  If you’re a nature lover you will enjoy this day. The island is fantastic and snorkeling is a must for everyone.

• Amazing island, but very bad service

  Andre s,

  19 thg 7, 2025

  - Viator

  1.00

  The island is stunning, but the tour is a scam. I booked the 10:45 ferry, thinking we would return in the late afternoon since no return time was listed. When I showed up for check-in, I was told that my tour was a half-day — something that was not mentioned during the booking — and that the return ferry was at 2 PM. On top of that, the ferry departed late, and I arrived there almost at 12. In short, I spent 108 dollars to stay there barely 2 hours. Beautiful island, but it’s not worth it for such a short time considering what I paid. Terrible! Please be more clear with the information on your website.

• Giving 4 stars mainly...

  Kate D,

  10 thg 7, 2025

  - Viator

  4.00

  Giving 4 stars mainly because the departure time was not specified in the listing. And neither in the ticket auto-sent upon confirmation of payment. So I was assuming (wrongly) it's around 5pm-ish same as the Fitzroy Flyer. But turned out it's 4pm, and so I lost an hour of island time. Only learned about it on the day and it wasn't a pleasant surprise. Also did not get the boarding pass in time. They explained that's because I booked via Viator, which doesn't provide email to them. But I haven't had that problem with other bookings, where operators reached out in advance if they needed a confirmation or email. To be absolutely fair, they did attempt to call me, but it was already on the day, after I sailed away and was out of reception. But very nice people in the office, and on the whole the experience was smooth, my name was on the list so I didn't miss out. Everything else positive - boat was nice, clean and comfortable, sitting "on the roof" is fun (especially when the sea is rough!), crew professional and attentive. And the island itself, very nice! Only thing (not related to this operator but rather to the island), the mountain climb is very steep and exhausting, especially the last part of it, so if you are only visiting for a day, and are a so-so climber, don't waste time. Snorkeling is far better, great variety of fish straight from the shore.

• Crew were all very...

  Nancy C,

  10 thg 7, 2025

  - Viator

  5.00

  Crew were all very professional and friendly. Was a great experience and the weather was great, meaning that there was a lot to see in the wayers