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• Never Showed Up and Lied

  Anna H,

  26 thg 12, 2024

  - Viator

  1.00

  I have a limited time in Koh Samui and seeing Angthong Marine Park was on my list. I booked to travel to the end on a Wednesday. On Tuesday, I message the company via Viator to ask when they're going to pick us up "tomorrow". They said to wait in our lobby between 7:20 to 7:40 am because the tour started at 8 am. At 7:41am, my lobby concierge calls the tour operator and says that they're picking us up between 8:00 to 8:15 am. At 8:20, I called Viator to complain. Viator basically says that they could not refund because this was a non-refundable. At 8:40 am ish, the company claims that (1) I probably booked the night before and they didn't see the reservation (I did not), (2) they got mad at us and yell on the phone before hanging up on my husband (who asked them to clam down and let him speak), (3) they said that on Monday, I contacted them to cancel my trip date to Thursday (which is not true). After waiting 3 hours (around 9am): me: I am speaking with Viator and they are offering a refund (which they alleged that they could not do without approval from the tour operator). Husband: he is speaking with the tour operator, who is offered a tour the next day and a free pick up to the airport. So basically, Viator offered a refund, which they originally told me that they could not do without speaking to the tour operator. They offered a refund despite never speaking to the tour operator. The tour operator (despite claiming that our booking was for Thursday (it was not)) is offering a free airport pick up. Anyways, it felt like both companies (Viator and this local tour) lied to us. They offered no help to fix the problem. Offered only a refund for a trip that a booked. Both companies are complete trash for alleging that I called and changed the ticket for a different day, offering no apologies, for saying one thing and then some completely opposite in the next moment, and having no accountability. Viator offered no help and instead claimed- we're not the company and just a platform. The tour company said they I changed the date. And basically - this experience has taught me to not trust Viator to hold no accountability for the vendors they recommend us. The tour operator can lie and basically ruin a day of vacation for the limited time at Koh Samui and no one well ever here the wiser. I got a refund for a tour that never picked me up, no apology, and no one fix the issue. Instead, I booked a tour for the next day (Thursday) with my hotel (reliable) and lost $203 dollars for canceling a jet ski tour that I had for Thursday (because I booked at trip for everyday I was in Koh Samui) and now, I am leaving on Friday. Basically, Viator did not refund me for a trip that I had on Thursday because they cannot do refunds (again-no accountability). I had to change the jet ski to a different company so that I could go in the after on Wednesday and have the Angthong trip on Thursday if I wanted to make both trips before leaving Koh Samoi.

• Firstly, I wanted 1 hr for the...

  ting w,

  31 thg 12, 2016

  - Viator

  1.00

  Firstly, I wanted 1 hr for the driver to arrive at my hotel. Then more waiting later to get to the boat. At the end of the day, the driver didnt show up, so we ended up waiting again.
  I would say - find a better local operator.

• Loved this trip to Angthong National...

  Glenn W,

  19 thg 12, 2016

  - Viator

  4.00

  Loved this trip to Angthong National Marine Park. Although, at the time of going on this trip, the actual park was not open and so we did not set foot on the island with the big Emerald Lake. Apparently the park closes for one month every year and when we booked it was a couple of days prior to the reopening of the park. As a result, we did a slightly different tour we still went to the same place to snorkel and swim visited Monkey Island and other landmark rocks had lunch at a nice little island and then had the opportunity to do an hours Kayaking. This was along a beach and was rather scenic although someone spoilt by the amount of rubbish washed up on some of the beaches. I think the tour company would do well to offer each person a plastic bag and say that the person who collects the most rubbish can get their trip costs refunded. After all, if the rubbish builds up too much people wont want to come. But aside from this small issue, the trip was fun. The guide had good clear English and was very tolerant of the constant translation going on with the Japanese tour group that was our trip. The crew was young, helpful, enthusiastic and made the trip fun. I wasnt expecting much visibility in the water, but it was surprisingly clear about 10 metres visibility. The lunch food was good and fresh. Id recommend this tour to anyone who wants to see the Angthong National Marine park and surrounding area.

• Worth every we spent. Fabulous...

  sumantra s,

  1 thg 8, 2016

  - Viator

  5.00

  Worth every we spent. Fabulous trip. Do not miss this trip. This memory will stay with you for a lifetime.

• Very good experience.<br/> The...

  Michele D,

  10 thg 6, 2016

  - Viator

  5.00

  Very good experience.
  The organization is good, the travel to the islands with the speed boat doesn't require too much time.