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Cần Quan Tâm

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• A different perspective seeing the memorials.

  Virginia B,

  2 thg 9, 2024

  - Viator

  4.00

  Our driver was very prompts and waited for us at times we requested. Very helpful when letting grandparents depart from van.

• Fun trip! Worth the time and money

  Joi R,

  28 thg 2, 2024

  - Viator

  5.00

  We had a great time with Khan, our driver. The Sprinter van was super clean and nice and spacious. We were able to see anything we wanted (within reason) and able to take great pictures and have a great experience.

• Rough start, ended with a good tour

  lldstravelin,

  24 thg 10, 2019

  - Viator

  3.00

  Our tour started almost 2 hours late. In my experience drivers generally arrive 15 minutes early. Thus, when the driver wasn't there 10 minutes late, I called. Only then, was I told that our driver was in an accident. They never called me to tell me. They said they would not be able to provide us with the Sprinter as requested. They were sending a stretch limo. What could I say, I had 5 people waiting to go on a tour? It was frustrating, cause I booked the sprinter as I had my 89/90 year old in-laws and my 74/73 year old parents going on the tour, so a limo was going to be difficult to get in and out of. Ends up after a lot of back and forth, me requesting to cancel the tour, them saying, no don't cancel, we will not charge you. They said they were at my location, magically, with the Sprinter, when they were not. Unfortunately, the driver was on the wrong version of V street. Meanwhile, I have my whole group standing outside waiting for almost 20 minutes. Again, they are old, which is why I booked a private tour. However, when our driver Albert finally arrived, he was very apologetic and very kind. The day was askew and a few of our plans were thrown off, but overall we did have a good afternoon. While I would not expect a 100% refund, I do feel that we paid a lot of money for a private tour and we should be compensated for our inconvenience and the fact that it was not a true tour experience. I was expecting the driver to point out more points of interest, talk about DC, etc... By the way, when I called Viator to tell you of my problems, I did not get the kind of assistance that I expected. I got the customer service rep, transferring me to the limo company. I had already done that, so what good did that do me? I am not sure that I would work through ViaTour again, as I do not understand the advantage.