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• Actual experience great, beforehand communication lacking

  Tessa T,

  29 thg 10, 2025

  - Review from Viator

  4.00

  Once we became properly informed/found location of the Journey Behind The Falls tour, the experience was great from there. This is a great one for those who want to get more up close & personal to the Canadian Niagara Falls than you can just walking by the regular side rails, and also don’t want to necessarily get completely drenched on the boats that take you right into the mist (no boats involved here, it’s all walking and you have a good amount of control regarding how close you get to that mist). I only removed a star due to one crucial aspect of this experience which was the communication on how to arrive to this tour. Our voucher instructions gave us the impression (by explicitly stating) to meet at the Skylon Tower in order to take the Journey Behind The Falls Tour. Now obviously the actual falls & the tower are 2 different locations, but we purchased a package deal (appreciate the reasonable price for the 4 of us also) that included these multiple tours, and based on the instructions we believed we had to meet an official tour guide at Skylon Tower, potentially in a group (because a time slot was chosen upon purchasing tickets) and travel with them to the falls leg of the tour. Between the mobile app and email links I tried to navigate, things got extra confusing, as the links just took you in circles, literally. While I contacted support through the app (which detours you to use whatsapp) for help, and they technically responded, this proved to be of zero help ultimately as their answer to our main question turned out to be incorrect (stating 5pm was the latest time to take tour that day, when latest option was actually 7:30pm. The only reason this was all able to work out well was the fact we were able to take the tour closer to 6pm). We spent a significant amount of time of that day wandering/waiting/asking employees around the tower to try to get information about tour. Would’ve been such a stress & time saver if we had just understood from start that we walk/find a way to the falls ourselves! Shout out to Vicki at the JBTF counter (in Table Rock building) for answering all my questions I had about the tour and the special needs members of my family! Also thankful there was such flexibility about changing our tickets for tour to next day. At first we thought this was only possible option to not lose our purchase because it was past 5pm. Once we learned the tours ran later, they happily switched our ticket date back to original date.

• Great activities ! ...

  Kathleen J,

  24 thg 10, 2025

  - Review from Viator

  5.00

  Great activities ! Tickets we’re aggravating to access at the tower and behind the falls due to the voucher system you all provided

• Book with caution

  Courtney D,

  17 thg 10, 2025

  - Review from Viator

  1.00

  The experience with the events was wonderful. The experience with this company was absolutely terrible. They say to reach out via the chat- I received no response for 2 days. Then moved to the WhatsApp like it says and it took hours to get a response. We walked around for 2 hours trying to figure out where to redeem and use the vouchers for our activities. I’ll never use this app again for purchasing tickets as the customer service was terrible. Traveling with a family can be expensive so finding these places to support and get your tickets a bit cheaper are always nice but not at the expense of wasting your time.

• Not worth $30 each

  kanukgirl0,

  4 thg 10, 2025

  - Review from Tripadvisor

  3.00

  $30 to walk through a tunnel dressed in a plastic cape… what ? You and hundreds of other people who also paid $30 each to walk behind the Falls, really it’s not worth it. There are two areas in the tunnels that you get to see the water. Nothing special just water pouring past the open portal.

  

• The Falls are one of the 7 wonders of the world

  Paul V,

  2 thg 10, 2025

  - Review from Viator

  5.00

  You can feel the power! It can't be explained. It is a feeling which will be different for everyone! For me it was the understanding of the shear power of the river. It made me realize my mortality and insignificance.

• It was nice to not have...

  LaKeia S,

  30 thg 9, 2025

  - Review from Viator

  5.00

  It was nice to not have to stand in lines to purchase tickets, purchasing online made it quicker process.

  

  

  

  

  

  

• Pu never viator

  Suzanne G,

  17 thg 9, 2025

  - Review from Viator

  5.00

  Could never Viator. The application is complicated and not functional. We didn't make Tesla. Thank you Niagara Park employees don't like Viator.

• Birthday weekend

  Russell L,

  15 thg 9, 2025

  - Review from Viator

  5.00

  It’s an experience you will not forget. The Guide was fantastic. Was not rushed and got to see everything.

• Behind the falls

  Michelle E,

  14 thg 9, 2025

  - Review from Viator

  2.00

  For the price of Behind the falls I really expected there to be more but it lasted less than 15 minutes and could only see the falls in two spots. The instructions to find it were not very clear.

• Great experience!

  Pamela D,

  9 thg 9, 2025

  - Review from Viator

  5.00

  Easy, at your own pace and an amazing experience! A must do at Niagra Falls! My husbands favorite Niagra Falls experience and we did it all.

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