-Booking Confirmation Once the traveler books the service on Viator, they will receive an instant confirmation email. If flight or hotel details are not included in the booking, the client will be contacted to provide them -Trip Coordination & Preparation The operations team schedules the appropriate vehicle based on the number of passengers, luggage, and destination. The assigned driver is notified with all trip details in advance. -Pickup (Hotel or Airport) If airport pickup: The driver tracks the flight in real-time and arrives 30–60 mins before landing. He waits at the arrival area with a signboard bearing the passenger's name. If hotel pickup: The driver arrives 10–15 minutes early, waits at the hotel entrance, and contacts the guest via WhatsApp or phone. -Meet & Greet Passengers are welcomed with a smile. The driver assists with luggage and confirms the destination before departure. Optional: Cold water, tissues, or VIP amenities provided based on the booking. -Journey to Destination The ride is smooth, private, and air-conditioned. Drivers follow the safest and fastest route unless the guest prefers otherwise. Music, AC, and seating preferences are respected. -Drop-off The driver stops directly at the desired drop-off point (hotel, residence, or airport terminal). He helps with unloading luggage and ensures the passenger is satisfied before leaving. -Post-Service Follow-up (Optional) Guests may receive a follow-up message or review request. Customer support is available 24/7 in case of any issues or forgotten items.