Lake Atitlán → Antigua Guatemala Step 1: Booking Confirmation The customer books the private transfer through Viator. Instant confirmation is issued. Traveler provides: Pickup hotel / Airbnb name Exact address Preferred departure time WhatsApp contact number Number of passengers & luggage details Step 2: Pre-Trip Coordination (24 Hours Before Service) Our operations team contacts the lead traveler via WhatsApp (preferred). Pickup time is reconfirmed. Exact pickup location is verified (especially in pedestrian-only areas). Vehicle type and luggage capacity are confirmed. Driver information may be shared if required. Step 3: Driver Dispatch & Route Planning Driver is assigned based on location and schedule. Route is reviewed considering: Traffic conditions Road status Weather forecast Estimated travel time: 2.5 – 3 hours. Step 4: Driver Arrival at Pickup Location The driver arrives 10–15 minutes before the scheduled pickup time. If the hotel is in a restricted-access area, the meeting point is coordinated in advance. Courtesy waiting time: 15 minutes at hotels 20 minutes at private residences Driver will attempt contact via: WhatsApp message Phone call (if necessary) Step 5: Luggage Assistance & Departure Driver assists with luggage loading. Quick confirmation of drop-off address in Antigua Guatemala. Transfer begins promptly and safely. Step 6: En Route Experience Comfortable, air-conditioned private vehicle. Smooth and safe drive through scenic highland roads. Optional brief stop for restroom (upon request). No shared passengers. Step 7: Arrival in Antigua Guatemala Direct drop-off at hotel, Airbnb, or specified address. The driver assists with unloading luggage. Service concludes upon safe arrival. Step 8: Post-Service Support Customer may contact us for: Return transfer Airport transfer Additional transportation services We remain available via WhatsApp for continued assistance.