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• Disappointing, save your money

  Laura M,

  23 thg 12, 2024

  - Viator

  2.00

  I feel compelled to write this review to help others avoid the disappointment we experienced. As experienced snorkelers who have explored waters worldwide, this tour stood out as one of our worst experiences. The safety concerns were significant throughout the tour. The boarding and disembarking procedures near the boat's propeller were chaotic, with guides giving conflicting instructions about when to move. When my husband's defective snorkel equipment caused him to inhale water, we found ourselves far from the boat with no immediate assistance. They also failed to mention that water wouldn't be provided until lunchtime, leaving us dehydrated during the morning portion of the tour. The communication issues were equally frustrating. While we're typically comfortable with language barriers, the complete lack of engagement or friendliness from the guides was problematic. We received zero information about what we were seeing or doing throughout the tour. Remarkably, the only real interaction we had was when a guide asked to take our picture "for the boss." The lunch situation was particularly chaotic - we were suddenly informed of price restrictions on our meal options, with no guides present to help navigate the confusion. Rather than enjoying the underwater scenery, we spent most of our time struggling to keep up with the guide and boat. The experience felt rushed and impersonal, culminating in one guide abruptly announcing "back to Gili T" before the tour properly concluded, perfectly capturing their apparent lack of enthusiasm for their work. We ended up renting snorkel gear on our own afterward and had a much better experience exploring independently. This is especially disappointing given the wonderful, kind people we've met elsewhere in Gili T. The 5-star reviews for this tour are completely baffling - our experience absolutely does not deserve them so I’m assuming we had different guides. If you're considering this tour, I strongly recommend saving your money and renting equipment to explore on your own instead. You'll have a more relaxed, enjoyable experience and can go at your own pace without feeling rushed or ignored.

• Very professional & great customer service

  Simone H,

  25 thg 11, 2024

  - Viator

  5.00

  This local tour operator was exceptional in being very responsive and helpful. Very honest, trdust and cares when it comes to giving great customer service and experience.

• Book with these guys!!

  Razzi V,

  27 thg 10, 2024

  - Viator

  5.00

  Absolute best time!! Our guides were turtle magnets and helped us find so many and their photos and videos were so incredible. Definitely worth renting the gopro you won’t regret it!!

• Great experience

  Patrick P,

  14 thg 10, 2024

  - Viator

  5.00

  The guides were great! They brought us to the best spots at the best time trying to avoid the crowd. They were fun and took great pictures, we saw many turtles!

• Amazing time!

  Haley C,

  5 thg 10, 2024

  - Viator

  5.00

  This tour has been the highlight of our trip so far! Had an incredible time swimming amongst the coral, tropical fish and even sea turtles. We paid an extra $20(cad) on-site to have our guide get GoPro footage for us and it was so worth it. The captain and the guide were extremely knowledgeable and they got some amazing shots of my spouse and I under water. Paying extra for the private tour was so worth it. I loved that it was just us and the guide. Also the lunch was delicious. If I could offer advice to future snorkelers interested in this tour, rent snorkels along the beach and practice diving underwater before you take the tour. Wear a rash guard because you won’t really have time to reapply sunscreen and let it set before you go from stop to stop. Lastly, if you pay for the GoPro footage make sure you have lots of room on your phone! 10/10 would recommend.