After booking, travelers receive confirmation with pickup instructions. For airport pickups, the driver meets travelers in the arrivals hall holding a name sign. For hotel or private address pickups, the driver arrives at the main entrance at the scheduled time. The driver assists with luggage and escorts travelers to a comfortable, air-conditioned vehicle. Transfers are private and direct to the destination, with no shared rides. Travel time depends on traffic and destination location. 24/7 customer support is available if travelers need assistance.