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• PROPAGANDA ENGANOSA

  T3002NDmikem,19 thg 2, 2026

  - Đánh giá từ Tripadvisor

  1.00

  I am writing to express my complete dissatisfaction and indignation with the transfer service I booked in Curaçao, paid for in advance through the Decolar platform. When booking, I selected the "Luxury Van" category, described on the voucher as a Premium Private Minivan, paying a higher price than the standard van option, precisely because I expected a service that matched the advertised offer. However, the Polittan Online vehicle I received was in completely incompatible condition with what was promised: it was an old van, visibly damaged, dirty, infested with dust, and without air conditioning, in the middle of the Caribbean climate. In addition to the terrible condition of the vehicle, the experience was even more embarrassing upon arrival at the resort. The driver left all our belongings outside the main entrance, claiming it was a hotel security policy. I emphasize, however, that there are other transfer vans, new and in excellent condition, that enter the resort without any problem. When I asked the doorman/security guard why access to my vehicle wasn't being granted, security informed me that that specific vehicle was prohibited from entering due to previous issues. I should also point out that the driver offered no help with the luggage, neither loading nor unloading, and even asked for a tip at the end of the trip, which I consider inappropriate given the quality of service provided. I consider this situation a clear case of false advertising, selling a "luxury" service and delivering something completely inferior, incompatible even with the minimum requirements for access to the resorts in the region. I contacted the company Polittan reporting my dissatisfaction with the service provided. However, the response received was limited to informing me that I should deal directly with Decolar, claiming that only the platform could mediate the resolution with the transfer company. I made several attempts to contact Decolar. By phone, the calls were not completed. Through WhatsApp and the application, the responses were exclusively automatic, instructing me to open a complaint for quick resolution. However, the link provided to register the complaint only directed to initial instructions of the application, without effectively allowing the registration of the incident. After a few hours, I managed to get human assistance via WhatsApp. The attendant informed me that they registered protocol number EL-204962265014 and that this should be forwarded to the company Polittan for the necessary action. However, when forwarding the protocol to Polittan, the company maintained its position that Decolar should contact them directly and that nothing could be done on its own initiative. In other words, both companies began to transfer responsibility between themselves, without presenting a concrete solution to the consumer. Faced with this impasse, I requested formal clarification and immediate action, including a refund of the amount paid, since the service provided did not correspond to the contracted standard. I emphasize that I paid an additional amount precisely to enjoy a specific differential in the service. I even requested the cancellation of the return transfer (hotel–airport), as I did not trust the service to be provided in the same van, but Polittan insisted on maintaining the vehicle, without offering an alternative. Decolar only replied that it could not make the refund due to a contract signed with Polittan that did not allow refunds. However, it is unacceptable to refuse a refund when the contracted service was not properly provided. In light of the facts, I reiterate my request for a definitive solution, with the return of the amounts paid, considering the failure in the provision of the service and the lack of adequate support from both companies.

  

  

  

  

• Not expected. At other locations we have had amazing service

  melissa h,16 thg 1, 2026

  - Đánh giá từ Viator

  2.00

  The van had ripped seats and dirty. The driver didn’t speak to us and not personal. Felt impositioned.

• Keep your self and love one away from this company.

  Joeli T,4 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  HORRIBLE… the driver was nasty, rude and row his eyes to us. Was in the phone all the time talking on the phone. Never engage us, didn’t said one world all the way to the hotel. Was driving like crazy. Most funny thing, his black van wasn’t working properly, the seats were broken and my husband who is told 6’2 have to jump to get to the back side…. Because the driver allegedly that the seat doesn’t move or close. He was rude and nasty…

• Left stranded

  lois q,15 thg 12, 2025

  - Đánh giá từ Viator

  1.00

  Flight was delayed bc of snow-I was told our flight would be tracked-our ride wouldn’t come bc of the delay. We were left stranded

• Phenomenal

  Guillermo M,16 thg 11, 2025

  - Đánh giá từ Viator

  5.00

  Very good treatment, kindness and are very friendly, I recommend them very quietly and without fear of mistake

• Late

  Stephen A,3 thg 11, 2025

  - Đánh giá từ Viator

  1.00

  Driver showed up 45 minutes late and after we booked a rental. He did not speak English and said he was there the entire time. Four in our group searched the small airport and an airport employee searched and tried to call him.

• Great service !

  Colleen D,21 thg 10, 2025

  - Đánh giá từ Viator

  5.00

  My driver Mario was waiting for me when I arrived and my flight was an hour late. Great service .i have booked Viator many times while traveling and have never had any issues .

• Poor Experience and Expensive

  Heidi W,13 thg 9, 2025

  - Đánh giá từ Viator

  1.00

  I would never do this again. The guy you check in was sitting at the Bar (Bar 22). When we finally located him, he then had to call another guy. He showed up in an older car that was not very clean. And then come to find out, we could have got a taxi from the airport to the Marriott for $35 USD. DON'T DO THIS. Plenty of taxis at the airport

• Quincey was very kind. He...

  JaLynn M,2 thg 8, 2025

  - Đánh giá từ Viator

  5.00

  Quincey was very kind. He drove safely and gave us lots of info about the island. He was on time and had the sign!

• Birthday Trip

  Odgra W,22 thg 7, 2025

  - Đánh giá từ Viator

  5.00

  Was at the airport with a sign to greet me and my family once we received our bags. Very fast and great service.

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