Reservation Search and Choice The client explores the services offered through the website, app or telephone. Details of the journey The customer provides information such as pick-up location, destination, number of passengers, special needs, etc. Confirmation Once the reservation is made, the customer receives a confirmation with the details of the trip, the type of vehicle and the estimated cost. Before the trip Notification The customer is informed of the imminent arrival of the vehicle, often with details such as the driver's name, vehicle type and registration. Adaptability The customer can modify his reservation if necessary, depending on the cancellation or modification conditions. The care Driver greeting: The driver arrives at the agreed time and place, often early to ensure there are no unforeseen delays. Comfort The vehicle is clean, air conditioned and equipped according to the needs of the customer child seat, handicapped access, etc. The journey The driver takes the fastest and safest route, following all the rules of driving. Amenities such as water, magazines, free Wi-Fi or music can be offered at the hotel. Communication The driver can provide information about the area, suggestions for places to visit, or simply offer a pleasant conversation. Arrival at destination Confirmation Before arriving, the driver confirms the destination address to make sure there are no errors. Payment The customer pays for the ride, either by credit card via the app, or by cash or card directly to the driver. Receipt A receipt is provided, either printed or e-mailed. After the trip Feedback The customer is encouraged to give feedback on the service to help the company improve its services. Loyalty Special offers, discounts or loyalty points may be offered for future bookings. In case of forgotten objects or questions, customer service is available to assist the customer.